Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Strasbourg; Sur place; EUR 13 000 - 16 000; Plein temps

Résumé du poste

Join a vibrant team as a Bilingual Customer Experience Specialist in Portugal, where you'll provide exceptional service to customers while enjoying competitive salary and relocation support. This role offers a unique opportunity to grow your career with leading brands in a beautiful country.

Prestations

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonuses

Relocation Support

Qualifications

• Experience in customer support (voice, email, or chat).
• Fluency in French and English.
• Positive attitude and excellent communication skills.

Responsabilités

• Provide excellent service and resolve customer issues.
• Engage with customers via phone, email, chat, and social media.
• Log cases and interactions accurately.

Connaissances

Communication

Multitasking

Tech-savviness

Description du poste

Customer Experience Specialist (French & English) W/ Relocation to Portugal

Join a vibrant, supportive team in Lisbon or Porto as a Bilingual Customer Experience Specialist. This role offers an exciting opportunity to work with leading brands and develop your international career in sunny Portugal.

What’s in It for You?

• Competitive Salary: €13,000 to €15,500 per year
• Meal Allowance: Enjoy delicious meals on us
• Transport Allowance: Get to work with ease
• Health Insurance: Coverage from Day 1, free after 6 months
• Performance Bonuses: Earn more based on your success
• Relocation Support: Assistance to settle in smoothly

Your Day-to-Day

As a Customer Experience Specialist, you'll be the first point of contact for customers via phone, email, chat, and social media. Your goal? Provide excellent service, resolve issues, and ensure customers feel valued.

You will:

• Assist customers with orders, questions, and technical issues
• Engage through multiple communication channels
• Adapt your tone and approach to match brand guidelines
• Handle escalations professionally and empathetically
• Accurately log cases and interactions

Requirements include experience in customer support (voice, email, or chat), tech-savviness or troubleshooting skills, excellent communication and multitasking abilities, a positive attitude, and fluency in French and English.

Why Join Us?

We offer more than a job — an adventure. Live and work in one of Europe's most beautiful countries, grow your career with international brands, and be part of a team that values people.

Apply today and start your rewarding global career in Portugal!