Customer Experience Representative - German Speaker

Sendinblue; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in digital marketing seeks a Technical Account Manager in Paris to enhance customer experience. The ideal candidate will have a passion for customer service, fluency in German with advanced English skills, and the ability to simplify technical solutions. Join a collaborative, growth-focused environment offering extensive professional development and inclusive workplace benefits.

Prestations

Excellent private health care (70% covered by the company)

Work's council benefits (Leeto)

Social, green, and LGBTQIA+ committees

Relocation package for international talents

Sustainable Mobility Package for commuting

Second parent leave: 1 month of fully paid leave

Kids leave for child's sickness

English classes and courses on Udemy

Budget to support your workspace at home

Qualifications

• 2+ years experience in Customer Service or as a Technical Account Manager, preferably in a SaaS company.
• Ability to understand and manage customer needs and strategy.
• Knowledge of technical troubleshooting and APIs is a plus.

Responsabilités

• Manage customer needs and strategy effectively.
• Collaborate with all departments to resolve issues.
• Present technical topics with ease to customers.

Connaissances

Fluency in German

Advanced proficiency in English

Customer passion

Technical troubleshooting

Strong communication skills

Description du poste

Someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

What will contribute to your success :

• You are fluent in German and have an advanced proficiency in English
• 2+ years of experience in Customer Service or as a Technical Account Manager, preferably in a SaaS company
• Strong ability to understand, manage, follow, and drive customer needs and strategy
• Excellent presentation, written, and oral communication skills
• Aptitude to explain and understand technical topics easily
• Ability to resolve issues and collaborate with all departments
• Autonomy, curiosity, and investigation are key in this position
• Knowledge of technical troubleshooting and APIs is a plus
• Ability to speak other languages is a plus

What we offer :

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Excellent private health care, of which 70% is covered by the company
• Inter-office trips
• Work's council benefits (Leeto)
• Social, green and LGBTQIA+ committees to take care of environmental and social matters
• Several services related to prevention, health, and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English classes, and over 155,000 courses available on Udemy
• Budget to support your workspace at home
• Relocation package for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• And more!

Meet us!

• Video call with our TA team (30 minutes)
• Case study
• Debrief with the Hiring Manager and future colleagues
• Final Interview with Head of CX

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.