Customer Experience Representative - French Speaking

The Flex; Paris; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading rental technology company is seeking a French-speaking Customer Experience Representative to ensure exceptional communication and problem resolution for guests and landlords. This role, based in France, requires a passion for customer service and a tech-savvy approach to managing inquiries. Enjoy a supportive environment that offers competitive compensation and remote-first flexibility.

Prestations

Competitive compensation

Performance-based incentives

Flexible work environment

Growth opportunities

Qualifications

• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Highly organized and capable of multitasking in a fast-paced environment.
• Empathetic, patient, with attention to detail.

Responsabilités

• Respond promptly to guest and landlord inquiries via email, chat, and phone.
• Support guests through reservation, check-in, and check-out processes.
• Document customer interactions, feedback, and resolutions.

Connaissances

Fluent in French and English

Customer service experience

Strong communication skills

Problem-solving mindset

Tech-savvy

Outils

PMS

CRM

Description du poste

About The Flex

At The Flex, we’re on a mission to revolutionize the global rental industry. Renting a home should be as easy as buying something on Amazon — simple, fast, and borderless. Our proprietary Property Management System (PMS) powers this vision, enabling seamless guest experiences and hassle-free operations for landlords across the world.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments and are driven by excellence.

Position Summary

As a French-speaking Customer Experience Representative at The Flex, you’ll be the first point of contact for our guests and landlords, ensuring smooth communication, fast problem resolution, and an exceptional rental experience from start to finish.

You’ll manage inquiries, support bookings, and leverage our in-house PMS to deliver efficient, world-class service. This is an opportunity for someone who is empathetic, detail-oriented, and passionate about helping people — someone who takes pride in making every interaction count.

Key Responsibilities

• Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
• Booking Assistance: Support guests through the reservation, check-in, and check-out process using our PMS tools.
• Problem Solving: Investigate and resolve issues efficiently while maintaining a positive and empathetic tone.
• Knowledge Management: Document all customer interactions, feedback, and resolutions accurately in our system.
• Collaboration: Work closely with operations and tech teams to identify recurring issues and suggest improvements.
• Upselling & Retention: Recognize opportunities to enhance guest stays and strengthen long-term relationships with landlords.

What We’re Looking For

• Fluent in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Strong communication and interpersonal skills.
• Highly organized, capable of multitasking and staying calm under pressure.
• Tech-savvy — comfortable using PMS, CRM, and other digital tools.
• A problem-solving mindset with empathy, patience, and attention to detail.

Why Join The Flex?

• Be part of a company that’s redefining the global rental experience.
• Work with a supportive, international, and high-performing team.
• Real growth opportunities as we scale globally — this is not a dead-end role.
• Competitive compensation and performance-based incentives.
• Remote-first, flexible work environment.

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