Customer Experience Partner

APM Terminals; Le Havre; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Une entreprise leader en logistique recherche un(e) Customer Experience Partner à Le Havre. Ce poste implique de s'assurer que les besoins des clients sont satisfaits et de coordonner les opérations logistiques pour une livraison efficace. Le candidat idéal a des compétences en communication, une expérience en logistique et est capable de travailler dans un environnement dynamique. Une connaissance de l'industrie automobile est un plus.

Prestations

Assurance santé

Politique de travail flexible

Opportunités de formation interne

Qualifications

• Minimum 2-3 ans d'expérience dans la logistique ou le service client.
• Fluent en français et en anglais.
• Capacités organisationnelles fortes.

Responsabilités

• Servir de point de contact principal pour le compte Stellantis.
• Coordonner avec les équipes internes pour gérer les expéditions.
• Assurer une communication proactive avec les clients.

Connaissances

Communication

Logistique

Travail en équipe

Description du poste

Customer Experience Partner page is loaded

Customer Experience Partner

Apply remote type Hybrid locations FRLEH02 - Le Havre - Immeuble Le Colbert - 12 cours Commandant Fratacci time type Full time posted on Posted 4 Days Ago job requisition id R149981

Opportunity

At Maersk, a global leader in logistics for over a century, we’re expanding to become an end-to-end provider of intelligent, customer-focused solutions. Innovation is key to simplifying logistics worldwide, and by joining us, you’ll help drive this transformation and make a meaningful impact.

We’re committed to creating a better tomorrow—socially, economically, and globally—through sustainable, efficient, and inclusive trade. Together, we can redefine what's possible.

We Offer

At Maersk, you’re in control of your career, empowered to take on challenges and grow globally. With operations in 130+ countries, we offer diverse opportunities, modern development programs, competitive benefits, and a culture that values inclusivity and belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.

• Flexible Workplace Policy and working hours.

• Access to internal training opportunities.

• Excellent benefits to employees, including a competitive pension scheme, health insurance.

Key Responsibilities

• Serve as the primary point of contact for the Stellantis account, delivering exceptional customer service as part of a full-service 3PL logistics provider.

• Coordinate closely with warehouses and internal Maersk teams worldwide to manage and monitor the handling and shipment of goods.

• Use supply chain systems focused on ocean freight to track shipments and ensure timely, accurate delivery.

• Maintain proactive communication with the client and internal stakeholders to resolve issues, provide updates, and ensure high service quality.

• Support continuous improvement initiatives to meet the demanding service levels required by a global automotive leader.

• Collaborate effectively within the team and across functions, fostering a culture of cooperation and problem-solving.

• Demonstrate leadership qualities by taking initiative and driving positive outcomes, even in challenging situations.

We Are Looking For

• Minimum 2-3 years of experience in logistics, supply chain, or customer service roles (open to less experienced candidates with strong potential).

• Fluent in both French and English, with excellent communication skills to interact with global teams and clients.

• Familiarity with supply chain management systems, particularly ocean freight logistics.

• A proactive, solution-oriented mindset with the ability to lead or influence others positively.

• Team player with the ability to work collaboratively in a fast-paced, dynamic environment.

• Experience working with automotive clients or within the automotive industry - A PLUS

• Strong organizational skills and attention to detail to manage multiple points simultaneously.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.