Customer Experience Manager Victoria's Secret

Valiram Group (PT Dunia Luxindo); Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading luxury retail company in Paris seeks a Customer Experience Manager to enhance customer service and drive sales. The ideal candidate has 3+ years in retail leadership and a passion for customer service. Responsibilities include supervising team performance and implementing strategies that improve customer engagement. This role offers competitive salary and employee benefits.

Prestations

Competitive salary

Employee discounts

Opportunities for advancement

Inclusive work culture

Qualifications

• 3+ years of experience in a retail or customer service leadership role.
• Proven ability to lead and inspire a team in a fast-paced retail environment.
• Strong interpersonal and communication skills.
• Passion for customer service, fashion, and the brand.

Responsabilités

• Lead by example to ensure customers receive prompt and knowledgeable service.
• Supervise daily performance of associates on the sales floor.
• Ensure smooth daily operations that support customer experience.
• Track and analyze customer service metrics.

Connaissances

Leadership

Customer service

Sales coaching

Interpersonal skills

Communication

Description du poste

Customer Experience Manager Victoria's Secret

Lead by example to ensure customers receive prompt, friendly, and knowledgeable service.

Actively drive sales by coaching associates on customer engagement, selling behaviors, and product knowledge.

Monitor and respond to customer feedback, ensuring issues are addressed with urgency and care.

Implement strategies to enhance the in-store experience and maximize customer loyalty.

Key Responsibilities

1. Customer Experience & Sales Leadership

• Lead by example to ensure customers receive prompt, friendly, and knowledgeable service.

• Actively drive sales by coaching associates on customer engagement, selling behaviors, and product knowledge.

• Monitor and respond to customer feedback, ensuring issues are addressed with urgency and care.

• Implement strategies to enhance the in-store experience and maximize customer loyalty.

2. Team Management & Coaching

• Supervise daily performance of associates on the sales floor, ensuring service standards are upheld.

• Provide real-time coaching and feedback to empower team members and build confidence.

• Support onboarding and ongoing development of team members focused on service excellence.

3. Operations & Visual Execution

• Ensure smooth daily operations that support customer experience.

• Maintain sales floor standards, ensuring the store is clean, organized, and visually appealing.

• Execute promotional and visual merchandising strategies that attract and engage customers.

4. KPI & Performance Monitoring

• Track and analyze customer service metrics (ATV, conversion, UPT, etc.).

• Identify gaps and opportunities in service delivery and recommend actionable improvements.

• Support achieving sales targets by focusing on service-driven selling and upselling.

Qualifications

• 3+ years of experience in a retail or customer service leadership role.

• Proven ability to lead and inspire a team in a fast-paced retail environment.

• Strong interpersonal and communication skills.

• Passion for customer service, fashion, and the Victoria’s Secret brand.

• Flexible schedule including evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and performance-based incentives.

• Employee discounts and wellness benefits.

• Opportunities for advancement in a global retail company.

• A dynamic and inclusive work culture.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Experience Manager?

How much notice are you required to give your current employer?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Which of the following languages are you fluent in?

Retail & Consumer Products 101-1,000 employees

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam.

Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam.

Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.