Customer experience manager F/M

TN France; Strasbourg; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

An established industry player is seeking a Customer Experience Manager to enhance client satisfaction and service excellence in Strasbourg. This full-time role involves building professional relationships, ensuring quality oversight of systems, and collaborating with teams to meet contractual obligations. Ideal candidates will have a Bachelor’s degree and at least three years of relevant experience, showcasing strong communication skills and a service-oriented mindset. Join a forward-thinking company committed to digital transformation and customer success, where your contributions will make a significant impact.

Qualifications

• 3+ years of experience in customer relations or ticketing.
• Strong organizational skills and attention to detail.

Responsabilités

• Build and maintain professional client relationships.
• Monitor post-customer satisfaction surveys.
• Ensure compliance with maintenance contracts.

Connaissances

Customer Relationship Management

Agile Project Management

Risk Management

Communication Skills

Data Analysis

Formation

Bachelor's Degree in Computer Science

Bachelor's Degree in Customer Relations

Description du poste

Customer Experience Manager F/M, Strasbourg

Client:

Audensiel

Location:

Strasbourg

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

fdc59db50fa2

Job Views:

6

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Type: Contract

Full-time position

Audensiel is a multi-specialist company in digital transformation, business consulting, and technology consulting, supporting clients across various sectors in France and internationally. Our expertise includes:

1. Digital: Digital transformation projects, Agile project management, AMOA, application development, testing, and acceptance.
2. Consulting: IT consulting within IT departments, business consulting in banking, insurance, and pharmaceuticals focusing on governance, compliance, risk management, and financial transformation.
3. Data/AI: Big Data architecture, development, and AI projects including POCs.
4. IoT: Data exploitation from connected objects, system design for enhanced user experience and productivity.
5. Cybersecurity: Governance, audits, and security project management.
6. Cloud/DevOps: Strategy, architecture, development, and DevOps support.

Responsibilities include:

1. Building and maintaining professional client relationships to ensure satisfaction.
2. Monitoring actions post-customer satisfaction surveys.
3. Ensuring quality and oversight of deployed systems.
4. Collaborating with team leaders to consolidate schedules.
5. Implementing and ensuring compliance with maintenance contracts and warranties.
6. Motivating teams around service excellence.
7. Planning, supervising, and reporting on system actions within contractual frameworks.
8. Providing risk analyses of contract portfolios, highlighting potential disruptions or penalties.

Qualifications:

• Bachelor’s degree in computer science, science, or customer relations.
• At least 3 years of relevant experience in ticketing or the public transport sector.
• Autonomous, organized, and rigorous.
• Strong business acumen and service orientation.
• Excellent oral and written communication skills.
• Proficient in English.

Audensiel is committed to diversity and equal opportunities. Please note that a work permit may be required if you do not hold a passport from the country of the vacancy.