Customer Experience Intern (FR)

Tonsser; Paris; Sur place; EUR 15 000 - 21 000; Plein temps

Résumé du poste

An exciting opportunity awaits at a leading football app focused on empowering young players. As a Customer Experience Intern, you'll join a dynamic product team, engaging with users and contributing to various projects. This role offers invaluable experience in user support, engagement, and research, all aimed at enhancing the player experience. You'll gain insights into the football industry while working alongside a passionate team committed to changing the game. If you're ambitious, curious, and ready to make an impact, this internship is perfect for you!

Prestations

Career experience

Personal development workshops

Networking opportunities

Experience with marketing tools

Qualifications

• Fluency in English and French is critical for communication.
• Understanding of youth culture in various European countries.

Responsabilités

• Assist in user support and engagement activities.
• Conduct user research to gather feedback and improve the product.

Connaissances

Fluency in English

Fluency in French

Cultural understanding of youth

Problem-solving

Communication skills

Formation

Currently enrolled in a relevant field

Outils

CRM tools

Marketing engagement tools

Description du poste

Since its launch in 2015, Tonsser has become the leading football app and platform for young players focusing on creating equal conditions and opportunities for players to unlock their potential. After building a thriving community in the Tonsser app and across social media, we are now locked in on international expansion in Europe and out of Europe for 2023 and 2024.

As we work to add more value, give visibility and provide more opportunities for youth players in France, England and the Netherlands, Tonsser is looking for Customers Experience Interns for various missions.

The Job

In this internship, you will become part of the product team, with areas ranging from User Support, Customer Engagement, User Research, CRM and product development. You will be connected with every single one of those areas in some capacity during the internship and get the chance to work on several individual projects.

The internship will yield you invaluable experience in terms of how to communicate with users, understand them and share insights and learnings to improve the product. Additionally, you will work on user research to help us get feedback from our users and improve their experience. This way we ensure that you get to be part of the entire process; from the work you do with our users through support, to analysing, visualising, placing and developing the product.

Our support will take priority and during the season we’ll have performance achievements (Team of the Week, Player Rankings, Team of the Season) to verify and publish. You will also have a chance to contribute to our in-app content strategy.

All internships are by default unpaid.

Start Date: Ongoing Recruitment

Your colleagues say you are:

• Ambitious
• Curious by nature
• A people person
• Entrepreneurial
• Reliable beyond compare
• Problem-solver
• Unafraid to float ideas

Your mother says you are:

• Competitive, but kind
• Dedicated, and sees things through
• High performer, but always humble

You can say "yes" to the following:

• Fluency in written and verbal English is critical for day-to-day communication
• Verbal and written fluency in French
• Understands the culture of ONE of the following: Danish, Swedish, Norwegian, English, French, German, Swiss, Austrian or Portuguese youth
• You are able to work approx. 40 hours a week

You're looking to gain:

• Career experience
• Personal development of both hard and soft skills
• Tools and workshops to improve your professional profile
• The chance to attend talks, Meet Ups
• Experience with top-tier marketing and engagement tools
• Client-facing experience on B2C levels (players, coaches, and clubs)

About Tonsser

Offices in Paris, Berlin and HQ in Copenhagen

Backed by international investors, top level football players and founders of companies like Spotify, Booking.com, Peakon, Vivino ...

Being part of Tonsser means you're working on something very exciting: Shaping the future of football. Through technology we've seen a way to impact how new talents can be empowered and discovered; we're changing the game of football by placing the power where it belongs: in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity.

That's why we've built an app empowering football players to showcase their achievements and determine their success.

Curious to know more about us?

- Tonsser on LinkedIn

- BBC: 'Meet the Underdog national team'

- Uncovering hidden football talent through social scouting app

- How a football app used data to challenge the best academies in Europe(Tonsser Medium blog)

- Huddersfield Town: Could e-scouting help Premier League side?(BBC)

- Tonsser, the social app for youth soccer players, collaborates with Nike and raises new funding(TechCrunch)

- Don't just take our word for it, check out our Glassdoor reviews

- Tonsser represents Denmark in the Nordic showcase as 'The next generation of superstars'

Download the app foriOS or Android.