Customer Experience Representative - Spanish speaker

Brevo; Paris; Hybride; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Office in Paris

Remote-friendly setup

Home workspace budget

Udemy courses access

Private healthcare

6-week parental leave

Team events

Résumé du poste

Brevo is seeking a Spanish-native Customer Experience Representative to support clients via email and phone, primarily in a Monday-Friday shift. You will resolve inquiries, collaborate with the tech team, and help optimize customer journeys.

A strong focus on retention and SaaS experience is valued as you grow with an international, growth-driven team. The role combines a friendly, professional culture with remote-friendly setup and opportunities to upskill through Udemy courses and internal

Qualifications

• Fluent Spanish is required.
• Experience in customer experience/success/support.
• First experience in customer management focused on retention.
• SaaS experience is a plus.
• Solid understanding of email marketing and Brevo tools (API) is helpful.
• Strong communication and customer relationship skills.

Responsabilités

• Manage and resolve daily client tickets via email and phone.
• Ensure client questions are addressed timely and properly.
• Escalate complex issues beyond the department when needed.
• Report, analyze and resolve system/operational issues impacting clients.
• Grow client relations and collaborate with tech team to identify bugs.
• Master emailing best practices and platform tools for clients.

Connaissances

Spanish fluency

SaaS experience

Email marketing

DNS basics

Brevo familiarity

Customer service

Strong communication

Outils

Brevo API

DNS records

Description du poste

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.

From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

Join us as a Customer Experience Representative for our Customer Experience Team. Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an Spanish native speaker to join our team on the Monday-Friday shift.

Responsibilities and Qualifications

• Manage and resolve daily client tickets via email and phone in a timely and professional manner.
• Ensure that clients’ questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escape complex issues outside of the department when necessary.
• Report, analyze and resolve system and operational issues that impact clients.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.
• Fluent in Spanish (mandatory).
• Additional languages are always welcome !
• Customer-focused with the ability to build strong customer relationships and instill confidence.
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.
• Experience in customer experience/success/support.
• At least a first experience in customer management focused on retention.
• SaaS experience is a plus!

Benefits & Perks

• A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood.
• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).
• Learning, every step of the way : Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
• Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
• Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
• A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day‑to‑day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

Hiring Process

• Introductory TA call (30 min)
• A Case Study to do at home
• An interview with your future Team Lead and our Senior Team Leader
• An interview with our Head of Customer Experience

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.