Customer Experience Agent

Lamacompta; Le Havre; Sur place; EUR 35 000 - 60 000; Plein temps

Résumé du poste

Join a pioneering logistics company that is redefining the industry. This role offers you the chance to manage end-to-end shipment processes, ensuring customer satisfaction through effective communication and problem-solving. You'll be part of a diverse team that values innovation and collaboration, driving positive change in logistics. With a commitment to professional development and a flexible workplace policy, this position is ideal for those looking to make a significant impact while advancing their careers in a global setting. Embrace the opportunity to contribute to a more inclusive and sustainable future in logistics.

Prestations

Parental leave policy

Flexible Workplace Policy

Access to internal training opportunities

Competitive pension scheme

Health insurance

Qualifications

• Solid experience in logistics and supply chain management is essential.
• Fluency in English and French is mandatory for communication.

Responsabilités

• Manage end-to-end shipment processes and coordinate with stakeholders.
• Provide value-added solutions and maintain a customer-centric approach.

Connaissances

Logistics experience

Supply chain management

Fluency in English

Fluency in French

Communication skills

Stakeholder management

Customer-centric approach

Organizational skills

Team player

Description du poste

Opportunity

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn’t just about the part you play in our business, it’s about the change you can make in our world.

Let’s create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.

We Offer

In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees, including a competitive pension scheme and health insurance.

Key Responsibilities

• Manage end-to-end shipment process, coordinating with stakeholders and ensuring timely resolution of queries.
• Provide value-added solutions to customers through business knowledge and process understanding.
• Maintain customer-centric approach, preventing errors and ensuring timely document submission.
• Identify process deviations and proactively communicate with customers and management.
• Communicate effectively with clients through conference calls and emails.
• Record and report performance, providing recommendations for service improvement.
• Comply with customer SOPs and monitor KPIs.
• Execute reports and tasks assigned by management.
• Respond to all enquiries via phone and emails in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Execute reports or other tasks assigned by Team Leader/Manager.

We are looking for

• Solid experience with logistics companies and supply chain management, including origin and destination operations.
• Fluency in English and French is mandatory.
• Excellent communication and stakeholder management skills.
• Stakeholder management skills and relationship building.
• Customer-centric with a result-oriented approach.
• Well-organized and able to work under pressure.
• Team player with a positive and proactive attitude.
• Good understanding of operational processes and ability to drive issues to closure despite obstacles.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].