Customer Excellence Specialist - H / F

Groupe iliad; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen Customer Excellence Specialist, der leidenschaftlich für Cloud-Technologien ist und über ausgezeichnete technische sowie zwischenmenschliche Fähigkeiten verfügt. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kunden und helfen ihnen, komplexe technische Probleme zu lösen. Sie werden die Möglichkeit haben, Ihre technische Expertise zu entwickeln und eng mit Produktteams zusammenzuarbeiten, um die besten Lösungen zu finden. Wenn Sie ein Talent für Kundenservice und Technik haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position genau das Richtige für Sie.

Qualifications

• Erfahrung in Cloud-Technologien und exzellentem Kundenservice.
• Technisches Wissen in Betriebssystemen und Netzwerkadministration.

Responsabilités

• Bereitstellung eines hervorragenden Kundenerlebnisses durch technische Unterstützung.
• Analyse und Diagnose komplexer technischer Probleme für Kunden.

Connaissances

Cloud-Technologien

Kundenservice

Technisches Wissen

Betriebssysteme

Linux-Systeme

Virtualisierungssysteme

Netzwerkadministration

IP-Management

Problemanalyse

Englischkenntnisse

Description du poste

About the job

As a Customer Excellence Specialist, you will be the first person our clients speak to, and will need to demonstrate technical and interpersonal skills to understand and respond to their questions.

Responsibilities:

• Passionate about cloud technologies
• Driven by providing excellent customer experience
• Excellent technical knowledge in building, deploying and maintaining cloud services
• Experience using Operating Systems, Linux systems and virtualization systems
• Solid understanding of network administration and IP management
• Analyze, understand and diagnose complex technical problems
• Very good command of English
• Listen to and analyze problems faced by customers (business and personal use) to find the best solutions
• Test Scaleway’s innovative products in order to better explain them to our customers
• Develop your technical expertise on complex use cases alongside product teams
• Put forward solutions and participate in the improvement of technical diagnostics by closely following changes and innovations in the cloud sector
• Give clients an excellent customer experience by guiding and advising them, and be proactive in searching for the best solution to meet their needs
• Focus on our customer commitments; you will be an ambassador of the Scaleway brand

Location:

This position can be based in our offices either in Paris or Lille (France), partial/full remote is possible.

Equal Opportunity:

We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

About Scaleway:

Scaleway is one of the fastest growing infrastructure companies in the world building next generation cloud services. We offer a full spectrum of services such as public cloud services, private infrastructures and colocation and dedicated servers. We are present in 160 countries, with more than 350 employees representing 18 nationalities. We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

Find out more about working with us on our website.