Customer Delivery Manager

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures, and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

Position overview :

A customer delivery manager is responsible for managing the overall delivery of services to clients. They focus on maintaining service level agreements (SLAs), ensuring service quality, and managing client relationships.

What will be your contribution?

1. Managing the customer relationship: Building and maintaining relationships with key stakeholders at the client organization, understanding their needs, and managing their expectations.
2. Developing and managing service delivery plans: Working with clients to develop service delivery plans that meet their needs and SLAs. These plans should include timelines, budgets, and resource requirements.
3. Managing the delivery team: Leading and managing the team responsible for delivering the services to the client. This includes setting goals, delegating tasks, and providing support and guidance.
4. Monitoring and tracking progress: Monitoring the progress of service delivery and tracking against the service delivery plan. Identifying and addressing any potential risks or issues.
5. Reporting to the client: Communicating regularly with the client on the progress of service delivery, any issues that arise, and any changes to the service delivery plan.

What are the requirements for the role?

1. Master's degree from a top engineering, business schools or academic equivalent.
2. 5+ years of experience in a customer-facing role.
3. 3+ years of experience in managing teams and projects.
4. Strong understanding of service delivery principles and practices.
5. Excellent communication and interpersonal skills.
6. Ability to work independently and as part of a team.

Why is the customer delivery manager role important?

The customer delivery manager role is important because it is responsible for ensuring that services are delivered to clients in a way that meets their needs and expectations. This helps to build and maintain strong client relationships, which is essential for business success. Customer delivery managers also play a vital role in ensuring that SLAs are met and that service quality is maintained. This is important because it helps to avoid service disruptions and ensure that clients have a positive experience. Overall, the customer delivery manager role is a critical one that helps to ensure the success of both the client and the service provider.

Why join us?

1. A fast-growing leader in the burgeoning field of 3D Edge AI software (73 patents filed, many customers all around the world), awarded the 2023 Edge AI and Vision Product of the Year, among many others.
2. The opportunity to work in an international start-up on the rise with significant resources and high growth, working with dynamic, experienced, and multidisciplinary teams.
3. A position in which you can grow quickly and express your creativity & potential.
4. Working with visionary and passionate management.

Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.