Customer Delivery Manager

Company Description

Founded in 2014, Shippeo is a leading global SaaS company specializing in supply chain visibility. Over the past two years, we have experienced rapid growth, securing €140 million in funding, including €30 million raised in January 2025.

Shippeo prides itself on its exceptional diversity, with a team representing 27 nationalities and speaking 29 languages. With offices across Europe, North America, and recently Asia, we provide global, multimodal real-time transportation visibility to customers in various industries, including retail, manufacturing, automotive, and CPG.

Our vision is to become the leading data platform for the freight industry. By harnessing our growing network, real-time data, and AI, we aim to help supply chains deliver exceptional customer service and achieve operational excellence.

Job Description

Join Shippeo and transform the customer experience in the supply chain industry!

As a Customer Delivery team member, you are the primary contact point for a portfolio of customers and their carriers. Your main mission is to deliver an exceptional Customer Experience by ensuring seamless carrier onboarding, data quality monitoring, and outstanding support. This role requires a blend of technical aptitude, a customer service-oriented mindset, operational prowess, along with strategic thinking & collaboration.

In the context of rapidly growing Shippeo customers, your role is pivotal in ensuring continued customer satisfaction, successful delivery of our services, team efficiency, and customer retention.

Job Level Specific

The Customer Delivery Manager is a more senior role that combines advanced technical skills and project management, with greater customer autonomy and ownership. You will work closely with your Team Lead on strategic customer initiatives and internal projects.

Key Responsibilities

Customer & Carrier Support:

• Respond to questions and requests from carriers and customers.
• Provide guidance and solutions related to our products and services.
• Support carriers during onboarding (mobile, telematics, TMS) until fully operational.
• Engage with customers and carriers to ensure data quality and address issues promptly.

Collaboration & Coordination:

• Work with Customer Success Managers, Implementation Consultants, Carrier Success & Data Quality teams for seamless operations.
• Collaborate with Integrations and Solution Engineers for complex issues and escalations.
• Partner with Product and Tech teams to drive improvements.
• Participate in customer meetings to ensure alignment and satisfaction.

Data Quality & Performance Monitoring:

• Maintain high data quality within your portfolio.
• Monitor metrics like CSAT, Response Time, SLA compliance, Data Quality/Tracking rates.
• Develop knowledge base articles to empower clients and improve efficiency.

Qualifications

• Bachelor's degree in Engineering, Business, or related field.
• At least 2 years of experience in customer service, success, or project environment, preferably in SaaS.
• Proficiency in English and French (C1 level), with excellent communication skills.
• Autonomy, multitasking, and desire to develop technical skills (API, EDI, SFTP).
• Customer-focused with a passion for service and strategic relationship building.
• Strong problem-solving, troubleshooting, and attention to detail.
• Ability to work independently and proactively within a team.
• Experience in supply chain, software, or logistics is a plus but not required.

Additional Information

Interview Process

1. Recruiter Screen with Milena (45')
2. Hiring Manager screening with Evgeniia (60')
3. Case-study
4. Team meeting & final interview

Application Requirements: Since Shippeo operates internationally, please submit your CV in English. We look forward to your application if you're ready to grow your career in a supportive, innovative environment.

We seek talents who share our values:

• Ambition
• Care
• Deliver
• Collaboration

Learn more about our values in Our Culture Book.

Discover your Dream Team!

Meet our Shippians and learn about their roles at Shippeo! Click here to watch their videos

Diversity Statement

We are committed to fostering diversity and inclusion, valuing the unique perspectives individuals from all backgrounds bring. We provide equal employment opportunities and are dedicated to an inclusive workplace. For inquiries or accommodations, contact inclusion@shippeo.com.