Customer Delight for Social Media - English speaker (day shift)

TP Infinity; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Join a dynamic team as a Customer Expert, where your role is pivotal in delivering exceptional service to customers. In this position, you will engage with clients through various channels, ensuring their needs are met with a proactive and empathetic approach. This innovative company values diversity and inclusion, fostering a culture where every voice is heard. With a long-term contract and a commitment to employee growth, this opportunity is perfect for those who enjoy helping others and thrive in a supportive environment. Make a difference and be part of a team that champions excellence in customer service!

Prestations

Long-term contract

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Qualifications

• Exceptional customer service skills with a focus on listening and addressing needs.
• Ability to handle sensitive customer information with confidentiality.

Responsabilités

• Engage customers with a friendly and direct approach.
• Showcase client products and services effectively.
• Maintain confidentiality of sensitive customer data.

Connaissances

English proficiency

Customer service

Empathy

Active listening

Description du poste

Customer Delight for Social Media - English speaker (day shift)

Join our TOP Team as a Customer Expert!

In this role, you will manage and respond to customer inquiries across various channels, delivering exceptional service by listening carefully and addressing customer needs effectively. You will handle sensitive and confidential information with care and stay informed about our client’s products, services, and promotions.

Responsibilities:

1. Engage customers with a friendly and direct approach.
2. Promote the client’s products and services to boost their business.
3. Manage sensitive customer data with confidentiality.

Qualifications:

• English proficiency of 90% or higher.
• Enjoy helping others and resolving issues positively.
• Proactive, responsible, empathetic, and a good listener.

Benefits:

• Long-term contract
• Employee fund
• Volunteer programs
• Career development plan
• Life insurance coverage

Why Choose Us:

We are a global leader in digital business services, present in 100 countries and offering services in 170 languages and dialects. Certified by Great Place To Work, we are committed to innovation and excellence. We value diversity, equity, and inclusion, fostering an inclusive culture where every voice is heard and respected. Join us and make a difference with the TOP Team!