Customer Connect API - Internal documentation model

AccorCorpo; Issy-les-Moulineaux; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a leading digital hub within the Accor Group focused on transforming customer interactions through innovative documentation models. As an intern, you will work closely with the Customer Connect API team to enhance customer experiences and streamline processes. This role offers the opportunity to develop your skills in a dynamic environment, collaborating with international clients and contributing to significant digital solutions.

Qualifications

• Relevant experience preferred

Responsabilités

• Develop a documentation model for the Customer Connect API activity.
• Understand customer needs and create a documentation pattern.

Connaissances

Curious

Organized

Outspoken

Effective communication

Team coordination

Description du poste

Do you want to be a player in the Accor Group's digital transformations around the world?

The DIGITAL FACTORY is THE PLACE TO BE!

A leading hub for augmented hospitality, the Digital Factory accelerates innovation in digital solutions for our 100 million customers and 5,000 hotels.

Our organization, composed of 600 talents (internal and external) with expertise in product management, technology, and data, adopts agile working methods, proactive approaches, and technological challenges daily.

MAIN MISSION

• Develop a documentation model for the Customer Connect API activity

PERIMETER

• Customer behavior analysis
• Service Design

ACTIVITIES

• Understand the interactive flow between Customer Connect API and Customers

Documentation of Workflow

• Understand customer needs
• Create a documentation pattern from Customer Connect API to Customers

For each step, consider the required deliverables, resources, governance, dependencies, tools, roles, responsibilities, and how each step connects to the next. Consider including a Q&A section and reuse existing materials, which are available but may need better structuring.

OBJECTIVES

• Simplify daily interactions between Customers and Customer Connect API
• Establish a clear information foundation for team member onboarding
• Provide Customer Connect API with a robust documentation model
• Reduce human intervention in interactions

QUALIFICATIONS: PEERS & INTERACTIONS

• Report to and collaborate with the Customer Connect API Manager
• Coordinate with the Customer Connect API Product Owner as applicable

REQUIRED SKILLS AND ATTRIBUTES

• Curious, organized, outspoken
• Interest in systematic process implementation
• Successful team coordination skills
• Effective communication to understand client needs, questions, and expectations
• Ability to work as part of a team and meet deadlines
• Excellent command of English, as work involves international clients

ADDITIONAL INFORMATION

Remote Work: Yes (if applicable)

Employment Type: Intern

KEY SKILLS

Experience: Relevant experience preferred

Vacancy: 1