Customer Care Specialist

Salt Digital Recruitment; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading recruitment agency is seeking an Account Executive to manage customer support, deliver training, and enhance knowledge bases. This remote-based position requires fluency in English, prior customer care experience, and strong interpersonal skills. The ideal candidate will be organized and proactive, with an interest in digital marketing, and familiarity with platforms like Zendesk is a plus.

Prestations

Stock options

Healthcare

Pension

Restaurant tickets

Qualifications

• Prior experience in Customer Support or Customer Care.
• Can communicate effectively in writing and speech.
• Ability to collaborate across different teams.
• Interest in digital marketing, social media, or influencer marketing.

Responsabilités

• Manage support tickets and resolve customer issues.
• Deliver training sessions during onboarding and throughout the subscription.
• Write and update knowledge base articles with platform tips.
• Collaborate with Product and Tech teams on process adherence.

Connaissances

Fluent in English

Empathy

Organization

Autonomy

Proactivity

Communication

Multitasking

Interest in digital marketing

Outils

Zendesk

Description du poste

Position: Account Executive

Location: Remote, based anywhere in France, with monthly travel to the Paris office.

Benefits: Stock options, healthcare, pension, restaurant tickets.

About the Company:

This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.

Role Overview:

• Managing support tickets and resolving customer issues
• Delivering training sessions during onboarding and throughout the subscription period
• Writing and updating knowledge base articles with the latest platform tips and instructions
• Collaborating with Product and Tech teams on process adherence and feedback loops
• Participating in projects to improve Customer Care tools and processes (e.g. live chat, satisfaction monitoring)

Requirements:

• Are fluent in English (additional languages like German or Spanish are a plus)
• Have prior experience in Customer Support or Customer Care
• Possess strong soft skills: empathy, organization, autonomy, enthusiasm, open-mindedness, and proactivity
• Are an effective communicator in both writing and speech
• Can multitask and collaborate across different teams
• Have an interest in digital marketing, social media, or influencer marketing
• Bonus: you’ve used platforms like Zendesk before

Interview Process:

Three-stage interview process.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2507-355149

Salary:

Salary per: annum

Job Duration:

Job Start Date:

Job Industries: Pre-Sales & Post-Sales Jobs

Job Locations: Europe

Job Types: Permanent

Apply for this Job

Name *

Please enter your full name.

Email *

Enter a valid email address.

Upload a CV *

Upload your CV to accompany your application for this job.

Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy *

Fields marked with * are required.