Customer Care Representative

Intercompbusiness; Marsa; Sur place; EUR 26 000 - 36 000; Plein temps

Résumé du poste

A leading company in customer care seeks a charismatic and energetic individual to join their team. The role involves providing after-sales support, managing service calls, and general administrative tasks. Candidates should possess strong communication skills, be customer-oriented, and have a standard O-Level education.

Qualifications

• Customer service experience preferred.
• Motivated to resolve customer issues.
• Strong verbal and written English and Maltese.

Responsabilités

• Provide after-sales support to customers.
• Schedule and follow up on service calls.
• Assist with general administrative tasks.

Connaissances

Customer oriented

Strong communication skills

Team player

Computer literate

Formation

O-Level standard of education

Outils

Microsoft Office

Description du poste

We are looking for a charismatic, and energetic individual to join our Customer Care team.

Duties and responsibilities

• To offer customer-facing, after-sales support to our customers
• To monitor, schedule and follow up in house and onsite service calls between our technical team
• To assist with the overall organisation of the department, answering incoming customer calls and any other general administrative and clerical duties

Skills and competencies

• O-Level standard of education
• Customer oriented and motivated to take charge of resolving customer issues
• Strong communication skills (written and spoken) in both English and Maltese
• The ability to work as a team player
• Be computer literate and be proficient in Microsoft Office

Previous customer service experience will be considered an asset.

Your personal data will be, with your consent, kept on file for up to a further 6 (six) months for consideration for future employment opportunities. At the end of this period, or once you withdraw your consent, your data will be deleted or destroyed. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to our Human Resources file (electronic and paper based) and retained during your employment according to the retention periods set out in our privacy policy.