Customer Care Officer - English Speaker(F / M / X)

Yousign; Paris; Sur place; EUR 30 000 - 60 000; Plein temps

Résumé du poste

An innovative scale-up is seeking a dynamic Customer Care Officer to enhance the electronic signature experience. This role involves direct engagement with customers, providing exceptional support, and developing strategies to reduce churn. The ideal candidate will thrive in a fast-paced environment, possess strong analytical skills, and be fluent in both English and French. Join a vibrant team that values autonomy and collaboration, and contribute to a mission that simplifies workflows for freelancers and SMBs across Europe. If you're ready to make an impact and grow with a forward-thinking company, this opportunity is for you!

Prestations

Charity day offered

Employee Stock Ownership Plan (ESOP)

Remote equipment

Private health insurance

Life insurance

Learning & talent development advantages

CSE

Moka.Care subscription

Qualifications

• 1+ year experience in Customer Care or Support with a large customer base.
• Strong analytical and redactional skills to manage customer needs.

Responsabilités

• Assist customers with Yousign’s SaaS application and ensure SLAs are met.
• Develop and close small deals with prospects and existing customers.

Connaissances

Service Level Agreements (SLAs)

Customer Care

Customer Support

Analytical Skills

Negotiation Skills

Fluent English

Fluent French

Outils

Salesforce

Description du poste

At Yousign, we are reinventing the electronic signature experience with a fast, legal, secure and 100% European SaaS solution.

Founded in 2013 by Luc Pallavidino and Antoine Louiset in Caen, our scale-up is now present in France, Italy and Germany!

Our goal? To become the European leader in electronic signatures by enabling freelancers and SMBs to simplify their workflows.

In order to achieve this…

1. 2019: we integrated into the eFounders, one of the best SaaS start-up studios in Europe,
2. 2021: we raised 30 million euros from the eFounders and Lead Edge Capital, famous for having invested in BlaBlaCar, Asana, Zoom, Spotify and Uber.

We offer two e-signature solutions:

1. a web app, ready to use and accessible from anywhere,
2. an API (Application Program Interface), which can be easily integrated into business software.

At this time, Yousign is:

1. more than 200 yousigners in our offices in Paris and Caen, or in full-remote (+40% are working remotely)
2. more than 18,000 customers who trust us on a daily basis
3. over 4 million signatures every month
4. An impressive annual growth rate, which makes us the most successful e-signature scale-up in Europe.

Gender Equality Index 96 / 100

Your Missions

As a Low touch Support agent, you will be in direct contact with French & English speaking customers and prospects, proposing solutions to provide them the support they need. You will be responsible for closing our application prospects & existing customers and support them throughout their journey. Your missions will be:

Support

1. Assist prospects with Yousign’s SaaS application adhering to Service Level Agreements (SLAs) for response and resolution times.

Closing

1. Develop and close small deals with prospects & existing customers.

Retention

1. Develop and implement strategies to reduce churn.

Relationship Management

1. Assist our low-tier customers during their journey.
2. Follow-up on renewals.

Who are you?

Feel like applying? Here are the main skills that will help you thrive as Yousign’s next Customer Care Officer - English speaker (F / M / X):

1. You already have 1+ year of experience working closely with a large base of customers, ideally in Customer Care or Customer Support and are able to negotiate with them.
2. You have strong analytical and redactional skills, helping you understand and manage our customer's needs.
3. You are autonomous, a team player and willing to evolve in a fast-paced environment.
4. You speak fluent English and French.
5. Having experience working with Salesforce is a strong “nice to have.”

However, if you don't match all of those criteria, no worry! You can still apply and let us know how you will be a good fit for the position; our Talent Acquisition team will have a close look at your application.

What will you find at Yousign?

1. A dynamic scale-up that puts people first.
2. A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR).
3. Top-notch work culture and methods.
4. Regular team events and bi-annual company meetings.
5. Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more!

Equal Opportunity at Yousign

At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.

We offer equal job opportunities and maintain transparent, fair processes across the board, including pay.

Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together!