Customer Care Manager

Zenchef; Paris; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading restaurant technology company in Paris is seeking a Customer Care Manager to enhance customer satisfaction through various support channels. The ideal candidate will have experience in customer relations, be fluent in French and English, and thrive in a hybrid work environment. This position offers numerous benefits, including meal vouchers and a gym subscription.

Prestations

Bright office in Paris’ 17th Arrondissement

Hybrid work environment

Work from abroad policy

Meal vouchers

Regular breakfast in the office

Gymlib subscription

25 vacation days + 8 to 10 RTT days

Health Insurance with Alan

Qualifications

• Experience in customer relations is required.
• Ability to process a large volume of requests efficiently.
• Fluency in both French and English is mandatory.

Responsabilités

• Be the Zenchef expert, representing the brand with warmth and expertise.
• Handle customer inquiries through various communication methods.
• Collect customer feedback to influence the product roadmap.

Connaissances

Customer relations experience

Fluent in French

Fluent in English

Ability to synthesize requests

Solution-driven

Description du poste

AboutZenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

Yourpurpose:

As a Customer Care Manager, your responsibility is to offer the best experience to our customers through both synchronous and asynchronous interventions, in order to increase customer satisfaction.

???????????? Yourteam:

As a customer care team, we are responsible for our clients’ satisfaction when they need assistance with our product. We are also the bridge between clients and product team for influencing the product road-map.

Whatyouwilldo:

• Be the Zenchef expert: Represent the brand with warmth and expertise, ensuring every customer interaction reflects our values.

• Master the product: Develop an in-depth knowledge of Zenchef features to provide accurate and timely support.

• Tackle issues efficiently: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging (Chat & WhatsApp) systems, aiming for quick, effective resolutions.

• Enrich the knowledge base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.

• Voice of the customer: Collect and communicate customer feedback to influence the product roadmap, ensuring their needs shape future development.

️Whatyouwillbringtothetable:

• You already have experience in customer relations.

• You are able to synthesize, and you can efficiently process a large volume of requests by targeting and responding quickly.

• Solution-driven, you can suggest solutions to enhance the customer support experience and take initiatives.

• Patient and pedagogue, you are able to drive customers clearly to solve a request.

• You are fluent in both French & English (read, write & speak).

You’ll be our rock star if:

• You already have experience in Food Tech

• You speak a third language (German, Dutch, Italian, Portuguese or Spanish)

What we offer

• Bright office in Paris’ 17th Arrondissement

• A hybrid work environment

• A work from abroad policy

• Meal vouchers

• Regular breakfast in the office

• Gymlib subscription

• 25 vacation days + 8 to 10 RTT days

• Health Insurance with Alan