Customer Care & Growth Manager

Heather Thies - State Farm Insurance Agent; Clermont-Ferrand; Sur place; EUR 43 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Résumé du poste

Heather Thies - State Farm Agent in Clermont, FL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions, with opportunities to discuss available insurance and financial service options.

The position offers a competitive salary with a path for advancement, plus benefits and the chance to make a meaningful impact in the community.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in the insurance industry with proven cross-sell results.
• Leadership abilities and management experience preferred.
• Must be able to obtain applicable state insurance licenses.
• Management experience in customer service or office administration preferred.

Responsabilités

• Manage customer inquiries and support daily service activities.
• Engage with existing customers to discuss available product options.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service and cross-sell metrics and report progress to the agent.
• Assist customers in reviewing insurance and financial service offerings.
• Support community engagement and customer outreach initiatives.

Connaissances

Customer service

Leadership

Communication

Cross-selling

Organization

Licensing knowledge

Description du poste

Heather Thies - State Farm Agent in Clermont, FL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions, with opportunities to discuss available insurance and financial service options.

The position offers a competitive salary with a path for advancement, plus benefits and the chance to make a meaningful impact in the community.