Customer Care Associate

NTT DATA, Inc.; Quéon; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading company is seeking a Customer Care Voice Associate to provide support in health insurance claims. The role involves answering inbound calls, resolving issues, and ensuring high-quality service. Ideal candidates will have a background in customer service and knowledge of healthcare insurance.

Qualifications

• At least 1 year of experience in customer service.
• At least 1 year of experience in a professional/office role.

Responsabilités

• Answering members' inbound calls regarding health insurance benefits.
• Supporting less experienced team members and handling escalated issues.
• Maintaining a strong focus on quality and accuracy.

Connaissances

Analytical Skills

Problem Solving

Effective Communication

Formation

High school diploma or equivalent

Undergraduate degree or some college coursework

Outils

Windows PC applications

Description du poste

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Customer Care Voice Associate to join our team in Quezon City.

Client's business problem to solve?

Our client is one of the leading health plans in the US, providing services in Rhode Island. NTT is entering into a contract with the client to manage end-to-end claims administration services. Our NTT Business Process Outsourcing (BPO) team has implemented processes and technologies to bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Position's General Duties and Tasks

In this role, you will be responsible for:

• Answering members' inbound calls regarding verification of health insurance benefits, eligibility, and claim status.
• Supporting less experienced team members and handling escalated issues.
• Interacting with clients and internal departments to resolve issues.
• Organizing and completing tasks according to assigned priorities.
• Maintaining a strong focus on quality, including attention to detail, accuracy, and accountability.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry, products, services, and processes performed by the team.

Requirements for this role include:

• High school diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• At least 1 year of experience in customer service.
• At least 1 year of experience requiring knowledge of healthcare insurance policy concepts.
• At least 1 year of experience in a professional/office role that involved effective communication (oral and written) with internal team members and external customers.
• At least 1 year of experience using Windows PC applications.
• Strong analytical and problem-solving skills.

Required schedule availability for this position is Monday-Friday (08:00 am to 08:00 pm EST) and Saturday (08:00 am to 12:00 pm EST). The shift timings may be adjusted as per client requirements. Additionally, resources may need to do overtime and work on weekends based on business needs.