Customer Care Agent - FREELANCE

As a Onepilot agent, you're a freelance individual in charge of helping our clients' consumers with their problems.

After completing e-learning training on your customers, you will have access to a knowledge base for each of them. The Onepilot technology and this knowledge base will enable you to respond effectively to our clients' user requests coming in via email, chat, or call.

You work from home and will be paid for each ticket solved. The price of each ticket depends on the ticket's complexity and your location. It varies between 0.40 and 2. On average, our agents earn 15 an hour.

• You're comfortable with new technologies.
• You like solving problems; you're curious and dynamic.
• You enjoy communicating (written and spoken communication).
• You're available at least 20 hours/week.

Qualifications:

• Excellent customer service abilities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Remote Work: Employment Type: Part-time

Key Skills: Abinitio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics