Customer Account Manager - EMEA FR

Sociabble; Paris; Hybride; EUR 45 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante cherche un Gestionnaire de compte dynamique pour développer son portefeuille clients en France et EMEA. Ce rôle clé implique la gestion de l'ensemble du cycle de vie client, de l'intégration à l'élaboration de partenariats stratégiques. Vous travaillerez en étroite collaboration avec des décideurs de haut niveau pour aligner leurs défis commerciaux avec des solutions adaptées. Rejoignez une équipe passionnée dans un environnement de travail flexible et hybride, où votre contribution aura un impact significatif sur la satisfaction et la fidélisation des clients. Si vous êtes motivé par l'innovation et la collaboration, cette opportunité est faite pour vous.

Prestations

Vouchers de restaurant Edenred

Prime de vacances

RTT

Plateforme de bénéfices Leeto

Événements d'entreprise

Formation continue

Bureau dans le cœur de Paris

Qualifications

• 4 ans d'expérience en tant que Gestionnaire de compte avec une exposition à la gestion de projet.
• Expérience dans la gestion de clients internationaux en EMEA.

Responsabilités

• Responsable de la croissance des revenus financiers en sécurisant les renouvellements.
• Agir en tant que conseiller de confiance pour les clients et guider sur les stratégies d'engagement.

Connaissances

Gestion de compte

Développement commercial

Gestion de projet

Analyse de données

Compétences en communication

Autonomie

Orientation client

Bilingue Français-Anglais

Formation

Diplôme universitaire dans le domaine commercial, numérique ou ingénierie

Description du poste

As a Customer Account Manager you are responsible for the business strategy and development of your MidMarket client portfolio in France and EMEA. Your mission is to ensure customer satisfaction retention and growth of strategic accounts by aligning their business challenges with Sociabbles solutions.

You are the key partner for client decisionmakers (Clevel Sponsors Communication HR IT) and oversee the entire customer lifecycle from onboarding to partnership development working closely with a Digital Project Manager (DPM) and liaising with Product teams.

Your role is structured around four strategic pillars :

Account management

1. Responsible for growing financial revenue by securing renewals and identifying growth opportunities.
2. Build a strong network within your accounts and develop highlevel strategic relationships with key decisionmakers (Clevel) in a business partnership mindset.
3. Manage the entire sales cycle from identifying and qualifying needs to presenting tailored solutions handling commercial proposals negotiations and closing deals.

Strategic advisory

1. Act as a trusted advisor to clients (Clevels Sponsors Communication HR) understanding their business challenges and guiding them on engagement strategies related to communication and advocacy.
2. Define the Success Plan alongside the DPM and ensure its alignment with the clients strategic goals.
3. Lead regular checkins and steering committees bringing together the clients project team and executive stakeholders.
4. Oversee project support primarily executed by the DPM in charge of operational and technical coordination across all project phases (before during and after deployment).
5. Ensure that project actions executed with the DPM align with the clients longterm strategic needs.
6. Relay client feedback to the Product teams to contribute to platform improvements.
7. Proactively suggest internal process enhancements to optimize the customer experience.

Inspire manage & share knowledge

1. As the manager of the DPM ensure a clear division of responsibilities and create an efficient dynamic working environment.
2. Embody Sociabbles values fostering a culture of excellence and collaboration among colleagues and clients.

Qualifications :

The ideal Candidate

Education & experience

1. University degree in commercial digital or engineering fields.
2. 4 years of handson experience as an Account Manager with project management exposure.
3. 3 years of experience handling international EMEA clients.
4. Strong background in long and complex sales cycles using various methodologies.
5. Proven ability to manage multiple projects simultaneously in a fastpaced environment.
6. Full sales cycle experience : renewals upsells crosssells and negotiations.
7. Fluent in French (C2) and English (C2) mandatory.
8. Highly autonomous selfmotivated and resultsdriven.
9. Strong team player able to collaborate effectively across teams and departments.
10. Proactive mindset taking initiative and anticipating client needs.
11. Skilled at engaging with Clevel executives HR Directors Communication Directors and Project Managers.
12. Ability to build and maintain longterm strategic relationships including with large accounts.
13. Strong service orientation with a mix of analytical and synthesis skills.

Essential skills & knowledge

1. Expertise in new technologies SaaS and digital transformation.
2. Deep understanding of internal communication social networks and community management.
3. Team management experience is a plus while not mandatory prior leadership or mentoring experience is highly valued.

Mandatory experience

(please note that applications that do not meet these criteria cannot be considered)

1. Minimum 4 years in a related position including experience handling US customers.
2. Fully bilingual in English & French (C2 level required).
3. Proven experience managing the full sales cycle (renewals upsell crosssell negotiation).
4. Ability to manage multiple complex projects simultaneously.
5. Demonstrated expertise in HighTouch portfolio management.

Additional Information :

Join an international Scale Up SaaS thats certified as a Great Place to Work and as a Best Workplace for 2023.

Explore your new role with personalized and comprehensive onboarding followed by workshops Friday trainings and yearround training sessions!

Enjoy benefits designed for your wellbeing at work : beyond healthcare and transportation coverage benefit from Edenred restaurant vouchers a vacation bonus RTT and the Leeto benefits platform.

Find your perfect balance with hybrid and flexible work all while reuniting with your team in our stunning offices in the heart of Paris #LIHybrid.

Connect with your colleagues through numerous events : afterworks team buildings town halls.

Choose a committed company : partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions.

Embody our values : kindness ambition humility. At Sociabble we are Bootstrappers.

Important information before applying :

Permanent Position

Based in Paris

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Key Skills

Business Development, Cement Plant, Business Support, Data Analysis, ASP