Customer Account Manager - EMEA & FR

Sociabble; Lyon; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante et dynamique recherche un Gestionnaire de Comptes Clients pour développer et gérer un portefeuille de clients de taille intermédiaire en France et en EMEA. Dans ce rôle, vous serez le partenaire clé des décideurs, supervisant l'ensemble du cycle de vie client, de l'intégration au développement de partenariats. Vous aurez l'opportunité de travailler dans un environnement collaboratif, en mettant en œuvre des stratégies d'engagement et en contribuant à l'amélioration continue des processus. Si vous êtes passionné par la satisfaction client et la croissance des comptes, cette position est faite pour vous.

Prestations

Vouchers de restaurant Edenred

Bonus de vacances

RTT

Plateforme de bénéfices Leeto

Événements d'équipe

Flexibilité de travail

Partenariat avec Tree Nation

Qualifications

• 4+ ans d'expérience en gestion de comptes avec exposition à la gestion de projets.
• Expérience prouvée dans la gestion de cycles de vente complexes et longs.

Responsabilités

• Gérer le portefeuille de clients tout en garantissant leur satisfaction et leur fidélisation.
• Agir en tant que conseiller de confiance pour les clients, en comprenant leurs défis.

Connaissances

Gestion de comptes

Négociation

Gestion de projet

Communication

Autonomie

Orientation client

Formation

Diplôme universitaire en commerce, digital ou ingénierie

Outils

SaaS

Confluence

Description du poste

Company Description

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.

11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.

Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

It is in the Customer Success team that a permanent position is vacant:

Job Description

Customer Account Manager

As a Customer Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.

You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.

Your role is structured around four strategic pillars:

Account management

• Responsible for growing financial revenue by securing renewals and identifying growth opportunities
• Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
• Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals

Strategic advisory

• Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
• Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
• Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders

Driving Sociabble deployment & adoption

• Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
• Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
• Relay client feedback to the Product teams to contribute to platform improvements
• Proactively suggest internal process enhancements to optimize the customer experience

Inspire, manage & share knowledge

• As the manager of the DPM, ensure a clear division of responsibilities and create an efficient, dynamic working environment
• Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients

Qualifications

The ideal Candidate

Education & experience

• University degree in commercial, digital, or engineering fields
• 4+ years of hands-on experience as an Account Manager with project management exposure
• 3+ years of experience handling international EMEA clients

Sales & account management expertise

• Strong background in long and complex sales cycles, using various methodologies
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Full sales cycle experience: renewals, upsells, cross-sells, and negotiations

Languages & work Style

• Fluent in French (C2) and English (C2) – mandatory
• Highly autonomous, self-motivated, and results-driven
• Ability to perform at a high level in a full-remote setting
• Strong team player, able to collaborate effectively across teams and departments
• Proactive mindset, taking initiative and anticipating client needs

Stakeholder engagement & client relations

• Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers
• Ability to build and maintain long-term strategic relationships, including with large accounts
• Strong service orientation, with a mix of analytical and synthesis skills

Essential skills & knowledge

Expertise in new technologies, SaaS, and digital transformation
Deep understanding of internal communication, social networks, and community management
Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued

Mandatory experience (please note that applications that do not meet these criteria cannot be considered)

• Minimum 4 years in a related position, including experience handling US customers
• Fully bilingual in English & French (C2 level required)
• Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)
• Ability to manage multiple complex projects simultaneously
• Demonstrated expertise in High-Touch portfolio management

Additional Information

Our perks:

Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023.

Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions!

Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform.

Find your perfect balance with hybrid and flexible work, all while reuniting with your team in the new Confluence district in Lyon (with parking available).

Connect with your colleagues through numerous events: afterworks, team buildings, town halls.

Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.

️ Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers".

Important information before applying:

• Permanent Position
• Based in Lyon

All your information will be kept confidential according to EEO guidelines.