Customer Account Advisor - 2025 H / F

Groupe Crédit Agricole; Caen; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

An established industry player is seeking a Customer Account Advisor to join their dynamic team in Caen, Normandy. This role offers the opportunity to provide exceptional service to clients, assisting them with their banking and financial needs. With a commitment to training and career development, new employees will receive comprehensive training in products and services. The position promises a vibrant work environment and opportunities for personal and professional growth, making it an exciting opportunity for those passionate about customer service. Join a forward-thinking organization that values diversity and supports career development.

Prestations

Profit-sharing and incentive schemes

CESU childcare

Discounts on products and services

Company concierge service

Company restaurant

Access to Blablacar Daily platform

Qualifications

• Team spirit and excellent interpersonal skills are essential.
• Prior customer sales experience is preferred, but not required.

Responsabilités

• Provide efficient service ensuring customer banking issues are resolved promptly.
• Advise clients on banking and insurance needs.

Connaissances

Customer Service

Interpersonal Skills

Commercial Acumen

Organizational Skills

Formation

BAC +2 (Degree)

Description du poste

Joining the Crédit Agricole means becoming part of an international group present in 46 countries, with 145,000 employees and 53 million customers.

Crédit Agricole is one of Europe's leading banks, and France's largest bank, providing personal banking to 30% of the French population, 1 in 3 businesses, and 8 out of 10 farmers.

Joining Crédit Agricole Normandie means becoming part of a mutual bank, 100% human and 100% digital, with 2,024 employees, serving 784,052 customers within the network and support functions at head office.

We are the leading financial backer of the regional economy and the only full-service institution that decides and acts across its entire territory of Calvados, Manche, and Orne.

Customer Account Advisor

CA Britline is the English-speaking branch of Crédit Agricole Normandie. We offer a full French Banking Service by telephone and internet for clients residing in the UK, Ireland, and France. We provide expert financial advice to our customers, offering information and the best options to assist them in their personal projects in France. Our services include bank accounts, insurances, investments, mortgages, and currency solutions.

Your role :

Working in a busy modern office with a friendly and professional team, you will:

• Provide efficient service ensuring our customers' banking issues are resolved professionally and promptly, delivering a positive banking experience.
• Be passionate about customer service, listen to customers' needs and goals, and offer guidance towards appropriate solutions.
• Demonstrate strong organizational skills to meet customer expectations.
• Progressively advise clients on all aspects of their banking and insurance needs.

Profile

Qualifications and skills :

• Team spirit.
• Excellent interpersonal and customer service skills.
• Commercial acumen and a taste for challenge.
• Rigour and organization.

Previous banking experience is not required as full training is provided; however, the ideal candidate will have prior Customer Sales & Service experience in the UK. Minimum qualifications of BAC +2 (Degree) or equivalent are required, which can sometimes be substituted with proven professional experience. A good level of French (level B2 recommended) and English is necessary. Extensive knowledge and experience of living in the UK are also required.

Location and working hours :

• Join our Britline branch at our Caen site in Normandy.
• Schedule: Monday to Friday.
• Hours: Variable but between 8.45 am and 6 pm.

Salary and benefits :

We offer a 13-month salary, depending on experience (excluding profit-sharing). Additional benefits include:

• Profit-sharing and incentive schemes.
• CESU childcare (for children aged 0 to 11) and CESU disability.
• Discounts on products and services.
• Company concierge service.
• Company restaurant.
• Access to the Blablacar Daily platform.

New employees will receive training in our business area, products, services, and sales approach. Throughout your career with Crédit Agricole Normandie, opportunities for further education such as Bachelor's and Master's degrees are available.

Diversity and disability :

We are committed to employing people with disabilities, supporting their career development and ensuring they have real prospects. We undertake practical steps in recruitment, retention, and support for disabled workers. Please send your CV in English and French to [emailprotected]. Feel free to contact us for more information.