CSM France & Nordics I Nasdaq and e-commerce I 50-65K€ I Paris

Data Recrutement; Paris; Sur place; EUR 45 000 - 70 000; Plein temps

Résumé du poste

A leading SaaS company seeks a Customer Success Manager (CSM) to manage client portfolios and ensure project success. The role involves building relationships with stakeholders, providing performance insights, and driving account growth. Candidates should have a background in Customer Success or Account Management, fluency in French and English, and excellent analytical skills.

Qualifications

• Experience in Customer Success, Account Management, or Project Management within SaaS environments.
• Track record of growing accounts and generating revenue.
• Ability to manage multiple projects and client relationships.

Responsabilités

• Manage and grow a portfolio as primary contact for clients.
• Deliver regular performance reporting and analyze key KPIs.
• Identify growth opportunities and support clients' strategic decisions.

Connaissances

Customer Success

Project Management

Account Management

Analytical Mindset

Fluency in French

Fluency in English

Relationship Management

Formation

Master’s degree or equivalent

Description du poste

THE COMPANY : INTERNATIONAL COMPANY SPECIALIZING IN ACCELERATION DIRECT-TO-CONSUMER E-COMMERCE SALES WORLDWIDE

Why to join this company ?

Market-leading SaaS platform enabling brands and retailers to sell abroad as easily as locally, offering localized shopping experiences in over 200 destinations.

Nasdaq-listed player experiencing rapid growth across Europe and globally.

International , collaborative, and entrepreneurial work environment.

MISSION : MANAGE AND GROW A PORTFOLIO

Act as the primary point of contact, coordinating internal teams (operations, marketing, tech…) to ensure seamless project delivery.

Build trusted advisor relationships with C-level stakeholders.

Generate additionnal revenue through up-selling and cross-selling

Deliver regular performance reporting and prepare Quarterly Business Reviews (QBRs) analyzing key KPIs

Proactively identify growth opportunities and anticipate risks within accounts

Support clients' strategic, marketing, and operational decisions through data insights and industry best practices.

PROFILE : CSM

Must have :

A first experience in Customer Success, Account Management, or Project management within SaaS / tech / logistics / e-commerce environments.

Strong ability to manage multiple projects and client relationships simultaneously.

Proven track record of growing existing accounts and generating additional revenue.

Strong analytical mindset with the ability to translate data into actionable client recommendations.

Comfortable liaising with senior management and C-level stakeholders.

Full professional fluency in both French and English (mandatory).

Master’s degree or equivalent is a plus.

Nice to have :

• You speak Swedish or Danish

DETAILS :

• Location : Paris

PROCESS OF RECRUTMENT :

• Video interview with Data recrutement :
• HR interview
• Head of Customer sucess interview
• Case study
• VP CSM interview
• Offre!