CS Strategic Projects Manager

Agicap; Lyon; Hybride; EUR 60 000 - 85 000; Plein temps

Résumé du poste

Agicap, une scale-up dynamique basée à Lyon, recherche un CS Strategic Projects Manager pour diriger des projets clés au sein de l’équipe Customer Success. En collaborant étroitement avec la direction, vous jouerez un rôle stratégique pour contribuer à l'hypercroissance de l'entreprise. Vous aurez des occasions d'innover et de transformer les processus internes pour améliorer l'expérience client. Avec un milieu de travail rapide et des opportunités de développement, ce poste est fait pour un professionnel engagé et orienté vers les résultats.

Prestations

Salaire compétitif et package d'avantages

Possibilités de croissance et de développement de carrière

Travail dans un environnement innovant

Présence principalement sur site avec quelques jours de télétravail

Qualifications

• Expérience de 3 ans minimum, idéalement dans un cabinet de conseil ou un rôle similaire en SaaS.
• Connaissance du monde des systèmes de gestion de trésorerie (TMS) appréciée.
• Maîtrise du français et de l'anglais requise.

Responsabilités

• Contribuer aux changements organisationnels du service client.
• Définir la stratégie d'intégration pour activer les clients.
• Améliorer les processus internes en collaboration avec les équipes opérationnelles.

Connaissances

Communication

Gestion de projet

Pensée stratégique

Adaptabilité

Esprit d'équipe

Formation

Master's degree en école de commerce ou d'ingénieur

Description du poste

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Home page

Customer Stories

Our Values

Reporting directly to the Deputy Global COO, you will play a key role in Agicap’s journey to exceed €100M in ARR over the coming years.

Main mission

As a CS Strategic Projects Manager, you will be responsible for the project management of the most impactful projects for Agicap’s Customer Success department. You will play a key role in Agicap's hypergrowth by working closely with Agicap’s management team.

You will lead transverse projects and support the Head Ofs across all CS functions : Care, Account Management, Techs and Implementation. You will have to be their trusted business partners by understanding their main pains, identifying critical paths to fix them and operationally deliver both the action plans and the change management. You will work on a multi-country scope (France, DACH, Italy, UK, Spain).

Key responsibilities

The CS Strategic Projects team is currently being built, you will have the opportunity to be one of the first contributors.

Here is a short and non exhaustive list of tasks you might do:

• Contribute to CS organizational changes
• Define the overall onboarding strategy to activate our 8000 customers
• Work on efficiency program to unlock added value for our clients
• Adapt compensation plans to align with Agicap’s growth strategy
• Create, formalize and improve internal processes in collaboration with operational teams
• Support Head Ofs and Team Leads with change management
• Deliver operational solutions and changes

Qualifications:

• +3 years of experience, ideally in a consulting firm or in a similar role in a SaaS scale-up
• Master's degree in a top business or engineering school
• A Doer mindset and an appetite for diving into operational problems
• A success-driven personality focused on making an impact daily and actively contributing to an entrepreneurial adventure
• A good understanding of the B2B SaaS ecosystem, ideally some knowledge in the Treasury Management System (TMS) world
• Excellent oral and written communication skills
• The ability to adapt to a fast-scaling environment
• The ability to work with diverse teams and to drive, coach, and improve the performance of their team
• Native language: French, German or Italian
• Fluent English required

Geography & benefits:

• Ideally located in Berlin, one of the following Agicap offices could work as well : Lyon, Milan, Lisbon
• Mostly on-site presence, some weekly remote days
• Competitive salary and benefits package
• Opportunity to work in a fast-paced and innovative environment
• Career growth and development opportunities.

Thank you!