CRM Salesforce Manager - D H/F

JR France; Saint-Germain-en-Laye; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Une entreprise dynamique cherche un CRM Manager à Saint-Germain-en-Laye pour conduire l'engagement client en Europe. Ce rôle consiste à développer des campagnes CRM, optimiser l'acquisition par email, et utiliser des données pour améliorer le parcours client. Le candidat idéal a une expérience significative en marketing digital et une passion pour le fitness.

Qualifications

• 4+ ans en CRM, marketing lifecycle ou engagement client.
• Maîtrise des outils CRM et des plateformes d'analyse.
• Excellente communication écrite et verbale en français et en anglais.

Responsabilités

• Développer et exécuter des stratégies CRM multi-canaux.
• Segmenter et personnaliser les campagnes de marketing.
• Analyser les performances des campagnes CRM et optimiser les stratégies.

Connaissances

Analyse de données

Segmentation de clients

CRM

Marketing digital

Communication

Formation

Expérience de 4+ ans en CRM

Outils

CRM platforms (Braze, Salesforce, HubSpot, ou similaire)

Outils de marketing par e-mail

Description du poste

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CRM Salesforce Manager - D H/F, saint-germain-en-laye

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Client:

iFIT

Location:

saint-germain-en-laye, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

913905173995611750432760

Job Views:

4

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.We are seeking a CRM Manager, Acquisition to drive customer engagement and growth in Europe. In this role, you will be responsible for designing, executing, and optimizing CRM campaigns that convert leads into loyal customers. You will leverage data-driven insights to enhance the customer journey, improve retention, and maximize lifetime value. This position requires a strategic thinker with hands-on expertise in CRM, lifecycle marketing, and customer segmentation.ROLE COMMITMENTSBuild out lead gen capture in collaboration with DTC website team to increase CRM leads file for UK, France, Germany, and SpainIncrease CRM-driven DTC revenue by 10% YoYStandardize CRM journeys, leveraging best practices from Americas CRMESSENTIAL DUTIES AND RESPONSIBILITIESLead CRM Acquisition Strategy : Develop and execute multi-channel CRM strategies to engage, nurture, and convert prospects into subscribers and customers.Email & Mobile Marketing : Plan, create, and optimize email, push notification, and SMS campaigns tailored to the French market.Customer Segmentation & Personalization : Utilize behavioral data and predictive analytics to deliver targeted and personalized messaging.Lifecycle Campaigns : Implement automated workflows and drip campaigns that align with customer touchpoints and drive conversion.Performance Analysis : Track key CRM KPIs, including open rates, conversion rates, and customer retention, and continuously optimize strategies based on data insights.Cross-functional Collaboration : Work closely with the global CRM team, digital marketing, product, and sales teams to align CRM efforts with broader acquisition initiatives.A/B Testing & Optimization : Test different messaging, creative, and segmentation approaches to enhance campaign performance.Compliance & Deliverability : Ensure all communications adhere to GDPR regulations and email deliverability best practices.EDUCATION and/or EXPERIENCEExperience : 4+ years in CRM, lifecycle marketing, or customer engagement, preferably in a DTC, e-commerce, or subscription-based business.Technical Skills : Proficiency in CRM platforms (Braze, Salesforce, HubSpot, or similar), email marketing tools, and analytics platforms.Data-Driven Mindset : Strong analytical skills with the ability to translate insights into actionable strategies.Market Expertise : Deep understanding of the French consumer landscape and digital marketing trends.Project Management : Ability to manage multiple campaigns simultaneously in a fast-paced environment.Communication : Strong written and verbal communication skills in French and English.Passion for Fitness : A strong interest in fitness, wellness, or sports is a plus.