CRM Manager, iGaming industry - Cyprus

Job Squad; Saint-Victoret; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative company is seeking a CRM Manager to enhance customer relationships and drive business growth. In this pivotal role, you will analyze customer data, develop targeted marketing campaigns, and implement strategies to improve retention and satisfaction. You will work closely with sales, marketing, and customer service teams to ensure a cohesive approach to customer engagement. This position offers a unique opportunity to make a significant impact in a dynamic environment while enjoying generous perks, including a fully paid relocation package and extensive vacation time. If you are passionate about customer relationships and have a knack for data analysis, this role is perfect for you!

Prestations

Fully paid relocation package to Cyprus

Up to 2 months paid vacation

Work from anywhere for up to 5 weeks per year

Breakfast at the office

Extra money for food/lunch

Group medical plan

Bonus based on performance

Personal development allowance

Referral bonus scheme

Social events arranged by the company

Friday drinks

Free transportation

26 days annual leave

Qualifications

• Fluent in English (strong B2) and preferably French.
• Experience in the iGaming industry is a plus.

Responsabilités

• Analyze customer data to identify patterns and trends.
• Develop and implement CRM strategies to increase customer engagement.
• Collaborate with teams to ensure alignment of CRM initiatives.

Connaissances

Fluent English

Fluent French

Interpersonal skills

Problem-solving skills

Negotiation skills

Outils

Microsoft Excel

Description du poste

Reference: TEST

About Cyprus

Cyprus is an amazing, sunny, and picturesque place to call home. You get sunshine and warm climate almost all year round, crystal clear waters, amazing nature, and an endless list of instaworthy sights everywhere you go! And the best part is that you can live and work in one of these destinations, and boost your CV at the same time!

*You must have a European passport to apply!*

We offer:

• Fully paid relocation package to Cyprus
• Up to 2 months paid vacation
• Work from anywhere for up to 5 weeks per year
• Breakfast at the office
• Extra money for food/lunch
• Group medical plan
• Bonus based on performance
• Personal development allowance
• Referral bonus scheme
• Social events arranged by the company
• Friday drinks
• Free transportation
• 26 days annual leave

The Job

As a CRM Manager you will be in charge of the customer relationship management strategy of the company. You'll be analysing customer data, identifying trends, and implementing strategies to improve customer retention and satisfaction. This involves developing targeted marketing campaigns and creating personalised communication strategies. Overall, your role as a CRM Manager is crucial in building and maintaining strong relationships with customers to drive business growth and success. Your daily work will include tasks like these:

1. Analyse customer data to identify patterns and trends
2. Develop and implement CRM strategies to increase customer engagement and retention
3. Create targeted marketing campaigns based on customer segmentation
4. Collaborate with sales, marketing, and customer service teams to ensure alignment of CRM initiatives
5. Monitor and report on key CRM metrics, such as customer acquisition cost, lifetime value, and churn rate
6. Continuously evaluate and optimise CRM processes to improve efficiency and effectiveness

Your Qualifications

You speak English fluently (at least strong B2) and it's an advantage if you also speak French fluently.

Experience in the iGaming industry.

You have a basic understanding and level of computer handling skills and knowledge of Microsoft Excel.

Excellent interpersonal and communication skills and techniques.

Excellent problem solving skills. You must have the skills to negotiate and influence.

If you have any questions about the position, please feel free to send an email to [e-mail]. Our recruiters are ready to help answering any question you may have!