Credit Control Team Leader

New Balance; Paris; Sur place; EUR 40 000 - 65 000; Plein temps

Résumé du poste

New Balance, un leader dans le secteur des articles de sport, recherche un Responsable de la Fonction Crédit. Dans ce rôle clé, vous gérerez une équipe, assurerez le suivi des créances et collaborerez avec divers départements. Ce poste exige une grande expertise en gestion de crédit et d'excellentes compétences en communication pour maintenir des relations solides avec les clients.

Qualifications

• Expérience de 2 ans minimum en contrôle de crédit.
• Capacité à gérer et à développer une équipe.
• Maîtrise des langues anglaise et française est essentielle.

Responsabilités

• Gestion d'une équipe de 2 contrôleurs de crédit.
• Fixation et suivi des objectifs de recouvrement.
• Résolution des requêtes clients de manière efficace.

Connaissances

Communication écrite et verbale

Leadership

Attention aux détails

Compétences IT

Gestion de processus

Formation

BTS

Outils

Microsoft Excel

D365

Description du poste

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Purpose

To take full responsibility of Credit Function for NB France Wholesale Customers

Key Responsibilities

• Manage a Team of 2 credit controllers responsible for New Balance France Ledger

• Individual Learning & Development – ensure all members of the team have Learning &Development plans in place and these are reviewed on a regular basis
• Responsibility for annual performance discussions
• Cash Collection Targets - Set and monitor Monthly/Yearly Cash Targets addressing/questioning any shortfalls
• Aged Debt Reviews - Ensure 60/90 + Days debt is kept under 1% for French Ledger. Set monthly Aged Debt Targets & conduct regular reviews with the team
• Customer Queries - Oversee timely resolution of all customer queries ensure liaison with internal departments as necessary:

• Price/Discount
• Shortages/Late deliveries

• House-keeping - Ensure all accounts are updated within ERP detailing all activity/communication with customer regarding payment/queries. Regularly review any credit balance’s on customer’s account

Daily Tasks

• Responsible for the New Balance France Ledger
• Manage a ledger of Wholesale customers/buying groups customers
• Cash Collection
• Chase for payment by both email and phone
• Agree and negotiate payment plans when required
• Account Reconciliations
• Query resolution
• Process improvements
• Building relationships/regular communications with other Markets, Customer Services and Sales Teams

• Cashflow Forecasting – Ensure accurate data is provided to Treasury department with regards to cash due and agreed to assist with accurate French Cashflow forecasting

• Suspended Orders - Cover & Escalation point for Orders on Stop due to overdue or over Credit Limit

• Claims register - Increased authority to approve for any manual credits/recharges raised for New Balance France prior to input

• Credit Risk/Insurance – to ensure that all credit risk is reviewed in line with the EMEA credit policy, escalating to the EMEA Credit Manager when necessary.

• Ensure all new customers have a credit review/limit/Pro forma agreed
• MEP Reporting – ensure all customers outside of MEP are reported within credit insurance platform
• Regular Orderbook reviews with Sales Team to ensure sufficient cover in place to ensure orderbook conversion
• Review Customer Terms to reduce exposure - payment/method/order phasing/payment plans/pro forma

• Monthly review with the EMEA Credit Manager and local Finance Manager - reviewing ledgers & risk to ensure we are compliant with the EMEA credit policy and Shared Service Centre SLA.

• Customer Meetings - to attend customer meetings as and when required to ensure continued focus on customer relations, prompt payment & query resolution

• Bad Debt Reviews - Action any documentation received regards customers in Administration/Insolvency. Ensure Management Accountants are updated to ensure relevant accruals are in place. Ensure approval is obtained from EMEA Credit Manager for any bad debt write off’s

• Sales Orderbook Meetings - attend sales calls and highlight any concerns regarding credit/payment that might impact on orderbook conversion

• Audit Support - Support on Annual Audit providing relevant reports and documentation requested

Skills/Qualities

• At least BTS level (2 years)
• Knowledge of credit insurance & risk (essential)
• Proven credit control experience - minimum 2 years (essential)
• Experience in leading a team (essential)
• Excellent written and verbal communication skills (English and French essential)
• Team player
• IT skills – Microsoft excel & D365 desirable
• Admin skills and ability to work within a busy Finance/Credit Control team
• Strong leadership skills
• Build and develop strong cross functional relationships
• Excellent track record of development and implementing new or improved processes
• Attention to detail
• Solution and growth mindset
• Excellent numeracy and keyboard skills
• Able to organise own and team’s workload
• Sporting goods background - preferable

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.