Correspondant service clients - CDD 6 mois H/F

Becton, Dickinson and Company; Grenoble; On-site; EUR 32,000 - 36,000; Full time

Job summary

BD France recherche un(e) Correspondant(e) Service Clients à Grenoble pour assurer la prise de commandes, le suivi et la facturation aux côtés d'une équipe de professionnels de la santé.

Vous vous appuierez sur un Bac+2 et une première expérience en service client BtoB, avec de la rigueur et de fortes capacités de communication écrite et orale. Le poste est localisé à Grenoble et s'inscrit dans une dynamique d'amélioration continue.

Qualifications

• Diplôme Bac+2 minimum (assistant(e) de gestion / assistant(e) de manager / MUC ou équivalent).
• Première expérience en service client BtoB requise.
• Rigueur et esprit d'équipe avec de bonnes capacités de communication.

Responsibilities

• Gérer les demandes entrantes des clients par téléphone ou email.
• Répondre aux questions concernant les commandes.
• Gérer les allocations des commandes nécessitant une intervention locale.
• Informer les clients des ruptures, des substitutions potentielles et des reports de livraison.
• Gérer les réclamations et organiser les retours, dépannages et remplacements.
• Participer à des projets d'optimisation du service client.

Skills

Anglais intermédiaire

Rigueur

Esprit d'équipe

Aptitude à la communication écrite

Education

Bac+2 en gestion/assist. de management/MUC

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health\u2122 is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Le service clients de BD est un partenaire stratégique de nos clients et de nos entreprises. Il se concentre sur la création d'expériences exceptionnelles pour les clients et génère une croissance du chiffre d'affaires. Rejoignez notre équipe conviviale et solidaire en tant Correspondant(e) Service Clients au sein de BD France. Vous travaillerez avec une équipe de professionnels de la santé pour offrir un service client exceptionnel, de la prise de commande à la livraison et la facturation.

Responsabilités :

• Gérer les demandes entrantes des clients par téléphone ou email
• Répondre aux questions concernant les commandes
• Gérer les allocations des commandes qui requièrent une intervention locale
• Informer les clients des ruptures, des potentiels produits de substitution, des reports de livraison
• Gérer les réclamations , organiser les retours, reprises, remplacements, et dépannages de produits
• Participer à des projets d'optimisation pour améliorer le service aux clients

Profil recherché:

• Diplôme Bac+2 (assistante de gestion, assistante de manager, MUC ou autre) minimum
• Une première expérience professionnelle dans le service client dans un environnement BtoB
• Rigueur, aptitude au travail en équipe, aptitude à la communication orale et écrite (incl. orthographe)
• Anglais intérmédiaire
• Fourchette de rémunération pour le poste : 32 000 à 36 000 euros / an

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills . Primary Work Location FRA Grenoble Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You". Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information €28,100.00 - €42,875.00 EUR Annual

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all.

Join our company and see how you can become a part of one global mission to make a difference in human health.