Coordinateur support technique SODICA H/F

TN France; Gennevilliers; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Technical Support Coordinator, where you'll provide essential support to clients and colleagues in a thriving industry. This role involves responding to technical inquiries, leading investigations on product issues, and contributing to the development of technical resources. With a comprehensive benefits package and opportunities for professional growth, this position is perfect for those looking to make a meaningful impact in a resilient sector. Embrace a culture of innovation and collaboration while advancing your career in a global leader in the elevator industry.

Prestations

Thirteenth Month Salary

Performance-Based Variable Pay

Health & Insurance Contributions

Company Benefits

Company Savings Plan

Profit Sharing

Meal Vouchers

Remote Work Agreement

Qualifications

• 5-7 years of experience in technical support within industrial spare parts.
• Proficiency in English; Spanish or Italian is a plus.

Responsabilités

• Respond to technical requests from clients and share knowledge internally.
• Lead root cause investigations and propose action plans.

Connaissances

Technical Support

Proficiency in Computer Tools

Fluent in English

Knowledge of Electrotechnics

Mechanical Engineering

Formation

Diploma of BAC +2 in Electrotechnics

Diploma of BAC +2 in Mechanical Engineering

Diploma of BAC +2 in Industrial Methods

Outils

Computer Tools

Description du poste

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Client:

Otis College of Art and Design

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

574a5cd6f8b3

Job Views:

1

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Date Posted: 2024-03-28

Country: France

Location: 5 allée des Barbanniers, GENNEVILLIERS, 92230, France

Post Title: Coordinateur support technique SODICA H/F

Job Overview: Provide necessary technical support to our clients and internal colleagues. Based in Gennevilliers.

Typical Daily Responsibilities:

• Respond to technical requests from clients.
• Share knowledge and support internally for SODICA colleagues.
• Explain and provide technical knowledge resources.
• Follow product evolutions with EPC (obsolescence, catalog additions, supply issues, new product development).
• Participate in developing the SODICA catalog and other technical support projects.

Continuous Improvement:

• Gather issues and incidents.
• Lead root cause investigations and propose action plans.
• Research and formalize technical responses to client, supplier, and internal queries (e.g., parts identification).

Requirements for Success:

• Diploma of BAC +2 in Electrotechnics, Mechanical Engineering, Industrial Methods, or equivalent experience.
• Minimum 5-7 years of experience in a similar role within the industrial spare parts or elevator market.
• Proficiency in computer tools.
• Fluent in English; Spanish/Italian appreciated.

What Are the Benefits?

Join the global leader in the elevator industry, a sector resilient to economic fluctuations. We offer a comprehensive package including:

• Thirteenth month salary
• Performance-based variable pay
• Health & insurance contributions, company benefits
• Company savings plan
• Profit sharing
• Meal vouchers
• Remote work agreement

Throughout your career, you will receive training on our technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues.

Otis is the world’s leading manufacturer, installer, and service provider for elevators and escalators, moving 2 billion people daily and maintaining 2.2 million units worldwide, including iconic landmarks like the Eiffel Tower and Empire State Building. With 69,000 employees globally, we are committed to diversity, innovation, and excellence.

Joining Otis means becoming part of an innovative, global industry leader with a resilient business model. We foster a diverse, trusted, and caring community, valuing your contributions and professional growth.

We offer opportunities, training, and resources to develop leadership and skills across Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program supports colleagues pursuing degrees or certifications.

Our focus is on people—passengers, customers, and colleagues—guided by our values of Safety, Ethics, and Quality. To learn more about ESG initiatives at Otis, visit our website.

Become a part of Otis and help us #Buildwhatsnext!

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