Coordinateur Service Client Retail (H/F/X) - CDD

Mondelēz International; Clamart; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in the snacking industry is looking for a temporary Order Management professional. In this role, you'll be responsible for processing customer orders efficiently and maintaining communication with various stakeholders to ensure smooth logistics operations. Ideal candidates will possess strong analytical and problem-solving skills, with proficiency in SAP and Microsoft Office being essential.

Qualifications

• Experience in FMCG/CPG industry.
• Experience in customer service or logistics.
• Knowledge of the order-to-cash process.

Responsabilités

• Serve as a contact for customers regarding order management.
• Process and edit orders, ensuring timely delivery.
• Optimize order sizes to reduce transportation costs.

Connaissances

Numerical skills

Analytical skills

Logical reasoning

Problem-solving

Outils

SAP

Microsoft Office

Description du poste

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter, and validate customer orders in a timely and accurate manner, using all methods and order types.

How you will contribute

You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate, and in line with export/import laws in the relevant country
• Organize transport via third-party logistics operators and ensure on-time delivery

What you will bring

A desire to drive your future and accelerate your career, along with the following experience and knowledge:

• Good numerical, analytical, and logical reasoning skills
• Proficiency in Microsoft Office applications
• High-level SAP competence
• Experience within an FMCG/CPG company
• A customer-facing role in customer service, logistics, or sales
• Experience in an order-to-cash environment
• Good knowledge of the total supply chain and order-to-cash process
• Strong analytical and problem-solving skills

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

Relocation Support Available? No, relocation support is not available.

Business Unit Summary

We value our talented employees and strive to help our associates grow professionally before recruiting new talent. If you think this position is right for you, we encourage you to apply! Our people make all the difference in our success.

Mondelēz International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees and aim to support their professional growth. If you see an open position that fits your skills, we encourage you to apply!

For application support or during the interview process, please contact the recruiter.

Job Type: Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics