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Food Services Manager / Food and Beverage Manager
Using production checks and standardized recipes, the Cook is responsible for ensuring that proper meals are prepared and served on time to residents and guests. The Cook also ensures work areas are maintained in a safe and sanitary condition and assists in maintaining a safe and secure environment for residents, visitors, and staff. All duties are performed in the best interest of the residents and their families, in accordance with Spring Living’s vision, mission, and values.
ROLES AND RESPONSIBILITIES
Resident Relations:
- Prepares meals for residents and guests, ensuring dietary needs are met.
- Ensures residents are satisfied with all aspects of food preparation and presentation.
- Responds to resident or family concerns and takes appropriate action or escalates to the Food Services Manager/Food and Beverage Manager.
Leadership:
- Provides direction and support to the Food Services/Food and Beverage staff.
- Participates as a team member and supports colleagues.
Budget & Financial:
- Tracks food inventory and minimizes waste.
Marketing & Occupancy:
- Prepares and presents meals for special events, promoting a positive image.
- Communicates courteously and professionally with residents, families, visitors, and volunteers.
Regulatory Compliance:
- Adheres to all food safety, health, and safety standards.
- Performs audits and reports anomalies per policies and regulations.
- Follows policies, laws, and regulations, including health and safety procedures.
Operational & Administrative Systems:
- Prepares meals according to standardized menus, served timely and at proper temperatures.
- Manages food and supply orders and receipts.
- Prepares food for catering events.
- Operates and maintains food production equipment and areas.
- May oversee the department in the absence of the manager.
Other:
- Performs additional duties as required.
QUALIFICATIONS
- Minimum 5 years experience in volume food preparation, preferably in healthcare or hospitality.
- Red Seal or equivalent qualification preferred.
- Food Safe Certificates I and II are assets.
- First Aid Certification is an asset.
- Knowledge of special diets and HACCP programs.
- Ability to read, write, and follow instructions in English.
- Organizational skills and ability to work under time constraints.
- Interpersonal and conflict resolution skills.
QUALIFICATIONS CONT’D.
- Ability to operate related equipment.
- High hygiene and cleanliness standards.
- Physical ability to stand for long periods, lift heavy trays, and handle manual tasks.
- Wears PPE as required.
- Prepared to respond to emergencies.
- Criminal Records and Vulnerable Persons Checks required.