Contracts and Customer Experience Manager

Pentax Medical; Ventes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading medical device company is seeking a Contracts and Customer Experience Manager to enhance customer satisfaction and oversee contract processes. This role requires strong communication skills in both French and English, as well as effective team management. The ideal candidate will collaborate with multiple departments to improve customer experiences and develop tailored solutions.

Qualifications

• Strong communication skills in both French and English.
• Ability to manage a team effectively.
• Experience in customer service and contract management.

Responsabilités

• Oversee processes ensuring excellent customer experiences.
• Manage customer contracts and the RFP process.
• Collaborate with various teams to enhance customer satisfaction.

Description du poste

Position: Contracts and Customer Experience Manager

Location: Mississauga, Ontario

Job Id: 20250804

# of Openings: 1

Company Overview:

At PENTAX Medical, we prioritize our customers and aim to differentiate ourselves as a medical device company that provides a remarkable customer experience. We are committed to understanding our customers' needs, being agile in our responses, supporting their success, and connecting them with a community of experts. Our mission is to improve patient care and healthcare quality through the provision of high-quality, innovative, and simple endoscopic products and services.

We value our employees and strive to create positive, challenging, and fulfilling careers. Our employees are our greatest strength, enabling us to deliver exceptional service and satisfaction.

Job Summary:

The Contracts & Customer Experience Manager will oversee processes ensuring excellent customer experiences at PENTAX Medical. This includes managing customer contracts and the RFP process in both French and English. The role involves collaboration with Customer Service, Service, Finance, Sales, and Marketing teams to improve all aspects of the customer experience and develop a deep understanding of customer needs to adapt solutions accordingly.

This role also involves managing a team, with currently two direct reports (Contracts Administrator, Supervisor – Customer Service) and three indirect reports (Bilingual Customer Service Representatives).