Contract Manager, Upmarket (French)

HubSpot; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

HubSpot is looking for a Contract Manager to enhance customer experience by managing contracts and facilitating renewals. This position requires exceptional communication skills, fluency in French and English, and a passion for customer service in a dynamic environment. You will work closely with internal teams to ensure customer satisfaction and grow accounts effectively.

Qualifications

• Experience with customer service and contract management.
• Prior account management and/or customer retention experience.
• Negotiation or sales experience.

Responsabilités

• Negotiate renewals and contract changes.
• Collaborate with customers and internal stakeholders.
• Lead discussions on forecasts and pipeline reviews.

Connaissances

Fluency in French

Fluency in English

Negotiation

Problem-solving

Communication

Organizational skills

Customer service

Attention to detail

Account management experience

Inbound Marketing knowledge

Description du poste

As a Contract Manager at HubSpot you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customerfocused resultsdriven organization you will also be responsible for managing a high volume of accountrelated tasks centered on maximizing customer investment with HubSpot.

In this role youll get to :

• Negotiate valuedriven renewals and contract changes while ensuring a superb customer experience.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives Customer Success Managers and Management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

We are looking for people who :

• Are fluent in French and English
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Experience with customer service and contract management
• Negotiation or sales experience
• Prior account management and / or customer retention experience
• Inbound Marketing & Sales knowledge

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for inperson onboarding. If you join our broader Product team youll also attend other inperson events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Germany Applicants : (m / f / d) link to HubSpots Career Diversitypage here.

India Applicants : link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE : HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its awardwinning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.

Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpots Privacy Notice explains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.

Required Experience :

Manager

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Employment Type : Contract

Experience : years

Vacancy : 1