Content Moderator (Trust and Safety Specialist)

Odixcity Consulting; La Réunion; Sur place; EUR 39 000 - 56 000; Plein temps

Résumé du poste

Odixcity Consulting is seeking a Content Moderator (Trust & Safety Specialist) to review and monitor user-generated content, ensuring compliance with platform policies, laws, and community standards. The role focuses on high-priority queues and edge cases requiring human judgement.

You will manage daily queues, identify abuse patterns, provide feedback to policy teams, and make fair reinstatement determinations while maintaining calm professionalism. Remote work worldwide.

Qualifications

• Minimum of 2 years of experience in Content Moderation or related roles.
• Ability to spot subtle violations that automated systems miss.
• Proficient with moderation tools Hive, Besedo, Salesforce and Google Workspace.
• Experience handling spikes in content volume during global events.
• High level of emotional fortitude and ability to review disturbing content.
• Deep understanding of regional nuances and cultural sensitivities.
• Proven track record of maintaining quality metrics at high volume (80-100+ pieces per hour).

Responsabilités

• Review and act on reported content, including text, images, and videos, ensuring it meets platform guidelines.
• Monitor daily queues to identify new patterns of abuse and escalate to Policy team.
• Provide feedback on moderation tool efficiency and workflows to increase review speed.
• Maintain a high accuracy rate on moderation decisions and participate in calibration sessions.
• Provide constructive feedback to Policy teams when guidelines are unclear or conflict with context.
• Investigate cases where content was removed or accounts suspended, focusing on fairness.
• Serve as a designated responder during red alert situations such as graphic live-streamed events.

Connaissances

Emotional fortitude

Attention to detail

Subtle violations spotting

Outils

Hive

Besedo

Salesforce

Google Workspace

Description du poste

Job Title:

Content Moderator (Trust & Safety Specialist)

Location:

Remote (Worldwide)

Job Summary:

The Content Moderator is responsible for reviewing and monitoring user-generated content to ensure compliance with platform policies, legal requirements, and community standards. This role plays a vital part in maintaining a safe, respectful, and engaging online environment by identifying and removing content that violates guidelines, including abuse, harassment, hate speech, misinformation, graphic material, or other harmful content.

Responsibilities

• Review and act on reported content, including text, images, and videos, ensuring it meets platform guidelines. Focus will be on high-priority queues and edge cases that require human judgement.
• Monitor daily queues to identify new patterns of abuse (e.g., new spam techniques, coordinated hate campaigns) and elevate them to the Policy team immediately.
• Provide feedback on moderation tool efficiency. Suggest changes to workflows that can increase review speed without sacrificing accuracy.
• Maintain a high accuracy rate (95+) on all moderation decisions. Participate in calibration sessions with the team to ensure consistency in applying policies.
• Provide constructive feedback to Policy teams when guidelines are unclear or conflict with real-world context, helping to refine the rulebook for thousands of moderators.
• Investigate cases where content was removed or accounts were suspended, making final determinations on reinstatement requests with a focus on fairness and due process.
• Serve as a designated responder during “red alert” situations, such as graphic live-streamed events or coordinated harassment campaigns.

Requirements

• Minimum of 2 years of experience in Content Moderation, Trust & Safety Operations, or community Management for a major tech/social media platform.
• Ability to spot subtle violations that automated systems miss (e.g., hate symbols hidden in images).
• Comfortable using moderation tools (e.g., Hive, Besedo, Salesforce) and Google Workspace.
• Experience handling spikes in content volume during global events or viral challenges.
• High level of emotional fortitude. Must be comfortable reviewing disturbing content (violence, hate speech, adult content) and have proven strategies for digital wellness.
• Deep understanding of regional nuances, cultural sensitivities, and historical contexts. Ability to distinguish between hate speech and protected political speech, or between violent extremism and documentary/news content.
• Proven track record of maintaining quality metrics while processing a high volume of content (e.g., 80-100+ pieces per hour). Ability to stay focused during repetitive tasks without losing attention to detail.