Content Lead - MINI (Fixed-Term Contract)

Monks Paris is looking for a Content Lead (Account Director) to oversee the client, the account, and the local team for an iconic automotive brand, and ensure all campaigns and workstreams fit within the overall business goals and marketing strategy. Your well-rounded experience in the trenches allows you to quote, scope, upsell, and set up new projects comfortably across several complexity levels, whilst coaching makers and producers. You will also be the connector between the local market, central business, and production hubs.

Responsibilities :

• Key point of contact for multiple client teams: you understand business KPIs and drive meetings, overall communications, and strong client relationships.
• Fully responsible for the overall client satisfaction of your local market. You are the first and penultimate point of contact for client escalations. (With the support of the Business Director)
• Build close-knit and trusted working relationships with clients, external agencies, and internal teams, both within your local market and across production hubs.
• Maintain a regular positive dialogue with your client that supports business growth. You plan and follow up on quarterly business reviews and make sure KPIs are set and met together with your Business Director.
• Confidently thinking three steps ahead, you steer clients, local creatives, and producers, whilst optimizing resourcing and maximizing profits.
• Oversee project scopes, media and project plans. You have final sign-off on project scopes, quotes and timelines prior to sharing with the client.
• Responsible for great communication between producers, clients, agencies and production hubs. You are the second point of contact for internal escalations.
• Responsible for the financial health of the account, including annual and monthly net revenue and cost tracking, and monthly financial PO/project reconciliations for your market according to business ethic policies and rules. You report on project risks and profitability.
• Own the mentoring, supporting and training for producers on your team.
• Own project post-mortems, both internally and externally, evaluating the good, the bad and the ugly of finished projects.
• In charge of invoicing hygiene across your portfolio of projects. You manage POs and ensure vendors get paid in a timely fashion.
• Interview new producers and account managers, ensuring they display a strong skillset and are the right cultural fit for the team.
• Support your Business Director with flagging risks and losses proactively and come up with a plan to stabilize the revenue.
• Once a new job is awarded, you help turn pitches into projects, liaising between our creatives and makers throughout the process.

The essentials :

• 8+ years of experience in coordinating accounts and project teams for large multinational brands in creative production or agencies. Automotive experience a must.
• Managing demanding clients and high complexity situations come naturally to you. You can untangle any type of chaos or meager briefing through your composure and experience, internally or externally, whilst keeping your cool.
• Well versed in managing and growing client relationships within the automotive industry.
• Clear understanding of the full integrated production lifecycle and the difference between Creative, Social, Adaptation and Always-On workstreams.
• Able to seamlessly safeguard quality, scope, timelines and budgets. You have a track-record of accurate and profitable estimates, and steer producers with great care, organization and confidence.
• Strong financial account leadership skills and experience - showcasing your abilities to lead a profitable account operation.
• Experience working with media agencies, local clearance bodies, Legal, QA and Finance teams. Experienced at conflict resolution.
• Team player and self-starter with an unbreakable positive mindset who comfortably takes the lead and showcases a strong sense of responsibility.
• An attentive and a natural mentor, you create a fun team dynamic and make sure that successes are celebrated.
• A strong sense of urgency, you never leave problems unaddressed. Critical and curious, you dare to speak up or push back.
• Brave and creative problem solver.
• Able to delegate tasks efficiently whilst not losing visibility, ownership and control.
• Steady rock in times of ambiguity and tight deadlines.
• Ambitious, gritty and resilient. Live for the hustle and enjoy a fast-paced environment.
• Quality standards are high and you motivate the bigger team to raise the bar non stop.