Consumer Digital Project Manager – Consumer Solutions

Geopost; Issy-les-Moulineaux; Hybride; EUR 45 000 - 80 000; Plein temps

Résumé du poste

Une entreprise dynamique et innovante recherche un Chef de Projet Numérique pour améliorer les expériences consommateurs sur ses plateformes digitales. Ce rôle clé implique la co-conception de solutions numériques, la gestion de projets agiles, et la collaboration avec diverses équipes internes pour garantir une expérience client fluide. En rejoignant cette équipe, vous aurez l'opportunité de façonner l'avenir des services numériques dans le secteur de l'e-commerce, tout en bénéficiant d'un environnement de travail flexible. Si vous êtes passionné par la transformation digitale et que vous souhaitez contribuer à une entreprise engagée vers un avenir durable, cette position est faite pour vous.

Qualifications

• Minimum de 5 ans d'expérience dans les services numériques B2C.
• Compétences en gestion d'applications mobiles et solutions numériques.

Responsabilités

• Co-conception de solutions numériques centrées sur le consommateur.
• Définir et exécuter la feuille de route pour les améliorations des services numériques.

Connaissances

Gestion de projets numériques

Services numériques B2C

Gestion des applications mobiles

Communication interpersonnelle

Analyse de données (Google Analytics)

Agilité

Résolution de problèmes

Outils

MS Pack-Office

Google Analytics

Jira

Confluence

Figma

Klaxoon / Miro

Description du poste

Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including : DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business. In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery and Pourdebon.com.

With 57,000 employees, Geopost endeavors to make commerce more convenient, profitable and sustainable for their customers and communities. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).

Part of the La Poste group, Geopost generated a €15.7 billion revenue and delivered 2.1 billion parcels worldwide in 2023.

Job Overview

We are looking for a Consumer Digital Project Manager to join our Digital Services team. These roles involve driving the development and deployment of digital services for Consumer Solutions, with a focus on enhancing consumer experiences on our website and mobile platforms. You will be working closely with various internal stakeholders, including Marketing, IT, and Operations, to ensure a seamless and customer-centric experience.

Key Responsibilities

As the Consumer Solutions Project Manager , your role will be to improve consumer experiences on our digital platforms. Your responsibilities include :

• Co-designing consumer-centric digital solutions across our website, mobile apps, and customer communication tools.
• Defining and executing the roadmap for digital service improvements, focusing on consumer acquisition, conversion, and retention.
• Leading the international roll-out of consumer digital solutions while ensuring they align with local business needs.
• Working closely with business units to define use cases, manage change, and ensure seamless service delivery.
• Coordinating workshops to gather business needs and propose innovative digital solutions.

General Responsibilities for Both Roles

• Collaborate with Business Units (BU), IT, Marketing, Design, Customer Service, and Sales teams to define the digital services strategy.
• Benchmark competitors’ services and identify key differentiators.
• Drive agile project management across all stakeholders to ensure timely, high-quality delivery.
• Create and maintain service documentation and communication tools.
• Facilitate training workshops and webinars for local teams to ensure proper adoption of digital solutions.
• Monitor market trends in e-commerce and digital consumer engagement to propose new, innovative solutions.

Profile & Skills

We are looking for digital project managers passionate about growing e-commerce businesses and driving change in a dynamic, international context .

• Experience : Minimum of 5 years in B2C digital services, mobile app management, or consumer digital solutions. Experience in the e-commerce or delivery sector is highly desirable.
• Language Skills : Fluent in English and French. A third language is a plus.
• Technical Skills : Strong knowledge of digital tools such as MS Pack-Office (Excel, Word, PPT), Google Analytics, Jira, Confluence, Figma, Klaxoon / Miro. Experience with omnichannel customer relationship management (CRM) and mobile app / web development is a plus.
• Soft Skills : Excellent interpersonal and communication skills, leadership abilities, adaptability, and a pragmatic approach to problem-solving.
• Mindset : Strong organizational skills, with the ability to navigate complex environments and focus on user satisfaction and business needs.
• Location : Issy-les-Moulineaux, France (with 2 days of home office per week). Occasional travel mainly within Europe (2 days per month).