Consultant 22304

UNESCO; Paris; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

A forward-thinking organization is seeking a qualified consultant to enhance operational efficiency through process reengineering and workflow optimization. This role involves analyzing current practices, proposing tailored solutions, and implementing automation tools to streamline tasks. The ideal candidate will have extensive experience in methodologies like Lean Six Sigma and BPMN, as well as strong analytical skills. Join this innovative team to make a significant impact on organizational performance and knowledge management systems, while contributing to a diverse and inclusive workplace.

Qualifications

• Minimum 10 years of experience in process reengineering.
• Expertise in Lean Six Sigma and workflow optimization methodologies.
• Strong analytical and synthesis skills required.

Responsabilités

• Conduct comprehensive reviews of operations and propose improvements.
• Develop dashboards for monitoring and decision-making.
• Implement automation and digitalization solutions.

Connaissances

Process Reengineering

Workflow Optimization

Lean Six Sigma

BPMN

Critical Path

Queue Management

Automation Tools

Analytical Skills

Communication Skills

Formation

Master's Degree

Outils

ERP Software

Document Management Software

Dashboarding Tools

Description du poste

Parent Sector : Division for Conferences Languages and Documents (CLD)

Duty Station : Paris

Job Family : Administration

Type of contract : Non Staff

Duration of contract : From 1 to 6 months

Recruitment open to : External candidates

Application Deadline (Midnight Duty Station Time) : 20April25

UNESCO Core Values : Commitment to the Organization Integrity Respect for Diversity Professionalism

The Division responsible for managing conferences languages and documents is undertaking a process reengineering initiative to optimize its operational efficiency and performance. In this context it seeks to engage a qualified consultant or expert to propose organizational improvements optimize workflow management and integrate suitable automation and digitalization solutions as well as to strengthen internal and external communication and knowledge management systems. The Consultant is expected to provide a comprehensive analysis and practical recommendations :

1. Objectives of the Assignment :

Optimize internal processes using proven methodologies (Lean Six Sigma BPMN PERT Critical Path etc..

Improve queue management by modeling flows and proposing tailored solutions.

Submit proposal for organizational adjustments to align with the revised processes.

Propose automation and digitalization tools to streamline tasks automate workflows in order to improve efficiency.

Identify AI use cases relevant to the organizations goals and design and implement AIdriven solutions for data analysis

Develop dashboards for monitoring and decisionmaking at different management levels.

Structure and organize data rules and procedures to enhance knowledge management.

Develop guidelines and workflows for capturing storing and sharing knowledge.

Ensure integration of the database with existing tools and platforms.

2. Methodology and Approach

Diagnosis phase : Data collection stakeholder interviews and process analysis.

Analysis and proposal phase : Development of solutions based on best practices and the Divisions specific needs.

Validation and finalization phase : Presentation of findings and adjustments based on feedback.

3. The consultant will conduct a comprehensive review of the Divisions operations ensuring a holistic approach. The assessment will cover all functional areas with phased implementation as needed to align with the Divisions core areas of work and specific operational workflows to be processed along the following phases :

Phase 1 : Events management

Phase 2 : Translation and documents management

Long Description

At the end of each phase the consultant must provide :

a. An assessment to identify capacity gaps including workload within the Division ensuring that process optimization and organizational adjustments are supported by the necessary resources.

b. A detailed proposal for process reengineering including diagrams integrating queue management based on a comprehensive baseline assessment outlining the current operational workflows bottlenecks existing inefficiencies and performance indicators to be achieved.

The deliverable should include a datadriven analysis of current processes and service delivery benchmarks to establish a foundation for informed recommendations.

c. A proposal for organizational adjustments aligned with the optimized processes along with an implementation roadmap.

d. Recommendations for automation and digitalization tools to streamline key procedures.

e. Dashboard models for process monitoring and performance tracking.

f. A structured knowledge management framework guidelines and data basis structure .

f. A document with proposed website improvements.

h. A detailed internal and external communication plan.

i. Recommendation for trainings to support the implementation of the recommendations.

j. A final report with a longterm implementation roadmap together with an internal and external communication plan to promote the Divisions activities including improving the infographics and ergonomics of the website.

Long Description

COMPETENCIES (Core / Managerial)

Accountability (C)

Communication (C)

Knowledge sharing and continuous improvement (C)

Planning and organizing (C)

Results focus (C)

Teamwork (C)

Professionalism (C)

For detailed information please consult the UNESCO Competency Framework .

REQUIRED QUALIFICATIONS

Proven experience (minimum 10 years) in process reengineering and workflow optimization

Expertise in methodologies such as Lean Six Sigma BPMN PERT Critical Path and queue management

Knowledge of Workflow automation and digital tools and transformation (experience with workflow management and dashboard tools)

Experience in organizational structuring in transformation projects

Competence in developing dashboards and performance indicators

Strong analytical and synthesis skills

Excellent knowledge of English or French and very good knowledge of the other language

Strong knowledge of document management and structured information systems within complex institutions.

Change management and communication strategies in institutional settings.

Required Skills and Expertise

Expertise in process modeling tools (PERT flowcharts BPMN etc..

Proficiency in digital tools and automation solutions (ERP document management software dashboarding tools).

Analytical and problemsolving skills.

Excellent writing and communication skills

Experience in project management and organizational change

Long Description

DESIRABLE QUALIFICATIONS

Long Description

BENEFITS AND ENTITLEMENTS

SELECTION AND RECRUITMENT PROCESS

Interested candidates are invited to submit :

A detailed CV highlighting relevant experience and references

References from similar projects conducted recently

A cover letter explaining their approach to the assignment including and detailed project management approach :

A methodological note outlining their approach to addressing the Divisions needs.

Develop a comprehensive project plan with clear timelines milestones and deliverables.

Mechanism to Monitor progress and provide regular updates to stakeholders.

Mechanism to Identify and mitigate risks to ensure successful project delivery.

Financial proposal including daily or monthly rates.

Please note that all candidates must complete an online application and provide complete and accurate information. To apply please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice and may include tests and / or assessments as well as an interview.

UNESCO uses communication technologies such as video or teleconference email correspondence etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.

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UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency technical competence and integrity. UNESCO applies a zerotolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution as well as gender parity among its staff members in all categories and at all grades. Furthermore UNESCO is committed to achieving workforce diversity in terms of gender nationality and culture. Candidates from non and underrepresented Member States last update here are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.

Please note that UNESCO is a nonsmoking Organization.

Required Experience :

Contract

Key Skills

Employment Type : Full Time

Department / Functional Area : Administration