Consultant

UNESCO; Paris; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An established industry player is seeking a qualified consultant to enhance operational efficiency within its Division for Conferences, Languages, and Documents. This role involves a thorough analysis of current workflows, proposing organizational adjustments, and recommending automation solutions. The consultant will engage in a holistic review, focusing on process modeling, workflow optimization, and knowledge management systems. If you have a passion for driving change and improving organizational performance, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in process reengineering and workflow optimization.
• Expertise in methodologies like Lean, Six Sigma, and BPMN.

Responsabilités

• Conduct comprehensive reviews of operations to identify improvements.
• Develop dashboards and proposals for process reengineering.

Connaissances

Process Reengineering

Workflow Optimization

Lean Methodology

Six Sigma

BPMN

Analytical Skills

Communication Skills

Problem-Solving Skills

Formation

10+ years of relevant experience

Outils

ERP Systems

Document Management Software

Dashboarding Tools

Process Modeling Tools

Description du poste

Parent Sector : Division for Conferences, Languages and Documents (CLD)

Duty Station : Paris

Job Family : Administration

Type of contract : Non Staff

Duration of contract : From 1 to 6 months

Recruitment open to : External candidates

Application Deadline (Midnight Duty Station Time) : 20-April-25

UNESCO Core Values : Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

The Division responsible for managing conferences, languages, and documents is undertaking a process reengineering initiative to optimize its operational efficiency and performance. In this context, it seeks to engage a qualified consultant or expert to propose organizational improvements, optimize workflow management, and integrate suitable automation and digitalization solutions, as well as to strengthen internal and external communication and knowledge management systems. The Consultant is expected to provide a comprehensive analysis and practical recommendations :

1. Objectives of the Assignment :

• Improve queue management by modeling flows and proposing tailored solutions.
• Submit proposal for organizational adjustments to align with the revised processes.
• Propose automation and digitalization tools to streamline tasks, automate workflows in order to improve efficiency.
• Identify AI use cases relevant to the organization’s goals and design and implement AI-driven solutions for data analysis.
• Develop dashboards for monitoring and decision-making at different management levels.
• Structure and organize data, rules, and procedures to enhance knowledge management.
• Develop guidelines and workflows for capturing, storing, and sharing knowledge.
• Ensure integration of the database with existing tools and platforms.

2. Methodology and Approach

• Diagnosis phase : Data collection, stakeholder interviews, and process analysis.
• Analysis and proposal phase : Development of solutions based on best practices and the Division’s specific needs.
• Validation and finalization phase : Presentation of findings and adjustments based on feedback.

3. The consultant will conduct a comprehensive review of the Division’s operations, ensuring a holistic approach. The assessment will cover all functional areas, with phased implementation as needed to align with the Division’s core areas of work and specific operational workflows to be processed along the following phases :

• Phase 1 : Events management
• Phase 2 : Translation and documents management

At the end of each phase, the consultant must provide :

• An assessment to identify capacity gaps, including workload, within the Division, ensuring that process optimization and organizational adjustments are supported by the necessary resources.
• A detailed proposal for process reengineering, including diagrams integrating queue management based on a comprehensive baseline assessment outlining the current operational workflows, bottlenecks, existing inefficiencies, and performance indicators to be achieved.
• A proposal for organizational adjustments aligned with the optimized processes, along with an implementation roadmap.
• Recommendations for automation and digitalization tools to streamline key procedures.
• Dashboard models for process monitoring and performance tracking.
• A structured knowledge management framework guidelines and data basis structure.
• A document with proposed website improvements.
• A detailed internal and external communication plan.
• Recommendations for trainings to support the implementation of the recommendations.
• A final report with a long-term implementation roadmap together with an internal and external communication plan to promote the Division’s activities, including improving the infographics and ergonomics of the website.

COMPETENCIES (Core / Managerial)

Accountability (C), Communication (C), Innovation (C), Knowledge sharing and continuous improvement (C), Planning and organizing (C), Results focus (C), Teamwork (C), Professionalism (C)

REQUIRED QUALIFICATIONS

• Proven experience (minimum 10 years) in process reengineering and workflow optimization.
• Expertise in methodologies such as Lean, Six Sigma, BPMN, PERT, Critical Path, and queue management.
• Knowledge of Workflow automation and digital tools and transformation (experience with workflow management and dashboard tools).
• Experience in organizational structuring in transformation projects.
• Competence in developing dashboards and performance indicators.
• Strong analytical and synthesis skills.
• Excellent knowledge of English or French, and very good knowledge of the other language.
• Strong knowledge of document management and structured information systems within complex institutions.
• Change management and communication strategies in institutional settings.

Required Skills and Expertise

• Expertise in process modeling tools (PERT, flowcharts, BPMN, etc.).
• Proficiency in digital tools and automation solutions (ERP, document management software, dashboarding tools).
• Analytical and problem-solving skills.
• Excellent writing and communication skills.
• Experience in project management and organizational change.