Conseiller support

JR France; Tours; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An innovative company is seeking a dedicated support technician to join their team in transforming the automotive industry. This role offers the chance to provide vital technical support, ensuring customer satisfaction while working with advanced software tools. You will be part of a collaborative culture that values diversity and encourages continuous learning. With flexible remote work options and a commitment to employee well-being, this position is perfect for those looking to make a significant impact in a dynamic environment. Join a forward-thinking organization that empowers its team members to thrive.

Prestations

Remote Work: Up to 3 days a week

Referral Bonus: €1500

Digital meal voucher

Premium family health insurance

Continuous Learning access

100% reimbursement of public transport subscriptions

Qualifications

• Experience in IT or business software support.
• Strong communication and analytical skills required.

Responsabilités

• Provide technical support to customers in the automotive sector.
• Diagnose incidents and propose solutions.
• Participate in continuous improvement of support processes.

Connaissances

Technical Support

Communication Skills

Analytical Thinking

Problem-Solving

Formation

Bachelor's Degree in IT or related field

Outils

Sage X3 Warehousing

Sigma WMS

Logys WMS

Icar DMS

SQL

Description du poste

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At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?

Be part of a growth-oriented culture .

Collaborate with colleagues from all over the world.

Believe in the Power of ideas and the diversity of thought .

Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate , push boundaries , and work on solutions that are transforming the automotive world.

? Your Responsibilities:

As a key member of the team, you will be responsible for:

• Provide technical and functional support to customers working in the automotive distribution sector, particularly on PR plates.
• Take charge of support requests (Level 2 and 1 if necessary) and ensure their follow-up in internal tools.
• Diagnose technical and functional incidents, draw up analysis reports and propose appropriate solutions.
• Establish and monitor action plans to resolve problems encountered.
• Communicate with customers and partners by telephone and e-mail to keep them informed of actions taken.
• Accurately qualify incidents and pass them on to development teams if correction is necessary.
• Detect emergencies and alert in case of risk of customer dissatisfaction.
• Participate in the continuous improvement of support processes and enrich the knowledge base.
• Experience:
• Experience as an IT or business software support technician
• Experience as a warehouseman or similar position in automobile distribution would be a plus
• Communication: Strong communication skills, both verbal and written.
• Technical Skills:
• Good knowledge of IT tools and business software.
• Use or support of tools such as Sage X3 Warehousing (ex Sage Geode), Sigma WMS or Logys WMS would be a plus.
• Knowledge of Icar DMS would be a plus.
• Knowledge of programming and/or SQL appreciated.
• Interpersonal Skills:
• Quick understanding and analysis.
• Excellent oral and written communication skills.
• Ability to work in a team and collaborate with diverse profiles.
• Ability to escalate issues when necessary.
• Ability to organize one's work efficiently.
• Capacity to share knowledge and acquire new skills.
• Analytical thinking, initiative, responsiveness.
• Ability to collaborate in a diverse and dynamic environment.

? Our Recruitment Process:

• 30-minutes introductory call with our Talent Acquisition Specialist.
• One interview with the hiring manager by teams and one interview with the hiring manager on site.

? What We Offer:

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

• ? Remote Work: Up to 3 days a week! Home based work subsidies
• ? Referral Bonus: €1500 for every talent you refer (after probation period).
• ? Digital meal voucher: card (face value of 11 euros).
• ️ Premium family health insurance with WTW.
• ? Premium offices and Locations.
• ? Continuous Learning: Access to our internal platform for continuous development.
• ? 100% reimbursement of your public transport subscriptions (up to €150/month).

? Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected . We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!