CONSEILLER(E) Technique ORANGE 971/Contrat de Professionnalisation F/H

Orange SA; Baie-Mahault; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading telecommunications company in Guadeloupe is seeking a dedicated customer relations specialist. You will handle client requests, address issues, and provide tailored technological solutions. Ideal candidates will be passionate about customer service, possess strong communication skills, and have a good understanding of technical tools. The role requires teamwork and a proactive approach to fulfilling client needs.

Qualifications

• Passionate about customer relations and client satisfaction.
• Interested in new technologies and digital tools.
• Good communication skills with a synthesis mindset.

Responsabilités

• Welcome clients and handle their requests.
• Address client issues and assist until resolved.
• Contribute to improving customer experience.

Connaissances

Customer service

Technical knowledge

Communication skills

Problem-solving

Teamwork

Outils

Customer Relationship applications

Description du poste

About the Role

Within a team of Technical Solution specialists:

• Welcome our residential clients by phone and appointment to handle their requests.
• Address client issues, perform necessary tests, and assist until the problem is resolved.
• Discover their usage patterns to provide tailored solutions.
• Offer support solutions (Airbox, Financial Measures) when applicable.
• Act as their primary contact, providing personalized support and ensuring satisfaction until the solution is implemented.
• Contribute to promoting the group's digital tools.
• Participate in improving the customer experience cycle.
• Collaborate with other specialists within the department and entity.

About You

• Passionate about customer relations, seeking excellence in customer service and aiming for client satisfaction.
• Interested in new technologies and digital tools, with technical and IT knowledge.
• Recognized for listening skills, synthesis, and ability to handle sensitive clients.
• Enjoy teamwork and are participative.
• Autonomous, rigorous, and proactive in taking initiatives.
• Adaptable to change and client-oriented.
• Capable of applying customer relationship techniques to understand needs and the client's environment.
• Able to demonstrate empathy, engagement, trust, and reassurance.
• Good communication skills (oral and written) with a synthesis mindset.
• Skilled at analyzing complex client situations to diagnose and propose personalized solutions.
• Reliable and committed to fulfilling promises.
• Capable of guiding clients in their usage patterns.
• Familiar with Customer Relationship applications and related processes.
• Proactive and able to support management through change processes.
• Team-oriented and collaborative.