Concierge Team Leader

Accor; Issy-les-Moulineaux; Sur place; EUR 28 000 - 34 000; Plein temps

Résumé du poste

Join Accor Hotels as a Concierge Team Leader at Pullman Melbourne on the Park, where you will provide exceptional service and first impressions to guests. Responsibilities include assisting with luggage, providing tourist information, and promoting our loyalty program while maintaining the hotel's entrance cleanliness. We offer opportunities for career development and global discounts.

Prestations

Ongoing Career and Professional Development Opportunities

Global Discounts on Hotel Accommodation & Food and Beverage

Qualifications

• Previous experience in a concierge or similar role.
• Ability to lift heavy luggage.
• Responsible Service of Alcohol certification.

Responsabilités

• Provide excellent first impressions to guests.
• Maintain cleanliness of hotel entrance.
• Provide tourism information and recommendations.

Connaissances

Customer service

Time management

Teamwork

Independence

Description du poste

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitality is a work of heart ,

Join us and become a Heartist .

Job Description

Our Concierge team is responsible for providing first impressions to our guests, and as a Concierge Team Leader, your key responsibilities will include (but not limited to) :

• Carrying luggage.
• Valet parking guest vehicles.
• Maintaining the cleanliness standards of the Hotel entrance.
• Providing tourism information including dining and entertainment recommendations.
• Promoting the Accor Live Limitless Loyalty Program.
• Ability to work a flexible 7-day roster including AM and PM shifts.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

The successful candidate will have previous experience in a similar role plus (but not limited to) :

• Ability to lift sometimes heavy luggage.
• Ability to work as part of a team but also independently.
• Ability to provide prompt and efficient service including upselling advantageous.
• Time management skills with the ability to multi-task.
• Responsible Service of Alcohol and
• C Class Driver’s Licence(Manual).

Additional Information

The Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include :

• Ongoing Career and Professional Development Opportunities
• Global Discounts on Hotel Accommodation & Food and Beverage

Click 'Apply' today to begin your journey with Accor Hotels.