Concierge (F/H)

DFS Group; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Une entreprise de luxe recherche un Concierge à Paris, chargé d'assister les clients et de coordonner les services premium. Le candidat idéal doit avoir une expérience en hôtellerie de luxe, de solides compétences en service à la clientèle et être à l'aise en anglais. Ce rôle exige une apparence professionnelle, un bon relationnel et la capacité à résoudre des problèmes efficacement.

Qualifications

• Expérience dans des fonctions similaires ou dans l'hôtellerie de luxe requise.
• Maîtrise de l'anglais nécessaire ; toute autre langue est un plus.
• Préfère un diplôme spécialisé dans l'hôtellerie et/ou les services.

Responsabilités

• Répondre à toutes les demandes des clients et les rediriger selon leurs besoins.
• Coordonner avec les équipes marketing pour les visites guidées et maintenir des relations professionnelles avec les opérateurs.
• Organiser des activités promotionnelles et de relations publiques dans le magasin.

Connaissances

Service à la clientèle

Compétences interpersonnelles

Résolution de problèmes

Formation

Diplôme secondaire (collège/lycée)

Outils

Compétences informatiques de base

Description du poste

What you'll be doing?

The Concierge is responsible for general customer assistance, responding to their requests, recommendations, demands, and finding solutions to their problems. He/she coordinates tour operators and guides to optimize customer flow and enhance the customer experience. He/she is the guarantor of the store's image.

Your missions: Customer Service and Relations:

• Responds to all customer requests and directs them inside and outside the store according to their needs.
• Provides concierge services to customers, including organizing transportation, delivering purchased products, and managing reservations.
• Updates the services, events, and activities offered in the store.
• Issues, when necessary, purchase cards to customers, ensuring efficient and accurate recording of customer data.
• Issues, in support of Personal Shoppers, privilege discount cards to eligible customers.
• Follows up on customer requests, including complaints and repairs.
• Has a thorough knowledge of Parisian activities to best meet customer expectations.
• Maintains a special relationship with major Parisian organizations to respond to all customer requests.

Partner Relations and Support (Employees):

• Coordinates with the Marketing team the planning and scheduling of guided tours in the store.
• Maintains good professional relationships with tour operators, guides, and drivers.
• Assists Personal Shoppers in coordinating private visits, receptions/events, and other ad-hoc services at the customer's request.
• Helps organize and participates in all promotional and public relations activities in the store.

Ideal Candidate Your Profile:

• Secondary diploma (college/high school) or equivalent, preferably specialized in the hospitality and/or services industry.
• Experience in similar functions or in luxury hospitality is required.
• Essential knowledge of basic computer skills.
• Proficiency in English is necessary; any other language is a plus.

Other Qualifications:

• Proactive, agile, and resourceful.
• Team spirit.
• Professional appearance, verbal expression, and behavior.
• Demonstrates excellent problem-solving skills.
• Strong interpersonal skills and able to work well with people at different levels.
• Ability to engage with customers.

Job Constraints:

• Working in a store in a luxury environment. Must be able to stand for the duration of the shift and engage proactively with customers, guides, drivers, and tour operators.
• Works weekends (including Sundays) and public holidays.
• Fluent in French and English; Mandarin or another language would be a plus.