Concierge Back Office (H/F) - Four Seasons Hotel Megève - Hiver 25/26

Four Seasons Hotels and Resorts; Megève; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

Au sein de Four Seasons à Megève, le rôle de Concierge est essentiel pour garantir une expérience client exceptionnelle. Vous serez chargé de répondre aux demandes des invités et d'ajouter une touche personnelle pour maximiser leur satisfaction. En plus d'un cadre magnifique, vous bénéficierez d'un contrat saisonnier et d'une équipe dynamique.

Prestations

Repas fourni pendant le service

Uniforme fourni et entretenu

Allocation de logement mensuelle pour ceux qui cherchent un endroit

Réductions dans les restaurants de l'hôtel et attractions locales

Qualifications

• Expérience à la réception dans des opérations hôtelières de luxe.
• Compétences exceptionnelles en relationnel.
• Maîtrise de l'anglais et du français requise.

Responsabilités

• Gérer toutes les interactions avec les clients avec le plus haut niveau d'hospitalité.
• Traiter les demandes spéciales des clients.
• Résoudre les plaintes des clients avec professionnalisme.

Connaissances

Hospitalité

Interpersonnel

Gestion de la relation client

Attention aux détails

Outils

Opera PMS

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Apline chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.

Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Megeve

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

About the role

The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Handle all guest interactions with the highest level of hospitality and professionalism , accommodating special requests whenever possible.

• Assist customers in all inquiries in connection with hotel services, hours of operations , key hotel personnel, in-house events , directions, etc.

• Resolve customer complaints with the outmost professionalism . Promptly inform the Management team .

• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner .

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.

“The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management”.

What we are looking for

Front Desk experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills and an exceptional eye for detail.

This position is based at the Four Seasons Hotel Megève and the contract is seasonal.

You must possess the legal right to work in France at the time of application and have fluency in French and English. Knowledge of Opera PMS is required.

What we offer

• 39-hour seasonal contract

• Salary communicated during interview

• Uniform supplied et laundered for operating staff

• One meal per shift at our Employees’ Cateferia

• As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)

• Night Rotations bonus

What your experience will be like

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!

• A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!

• The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.

• Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions.

• Bring the season to a close with our Staff Party, sure to be the envy of many!