Concession Manager, Paris

Ganni; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Ganni, a high-end retail brand, seeks an experienced Concession Manager to lead their department stores in Paris. This role involves managing teams, achieving sales targets, and fostering a customer-centric culture, all while embodying the Ganni ethos of optimism and authenticity. Ideal candidates will have a solid background in luxury retail management, excellent communication skills, and a passion for the Ganni brand.

Qualifications

• At least 2 years of department store management experience in luxury.
• Experience in high-end retail brand.
• Fluent in French and proficient in English.

Responsabilités

• Manage and lead the store team to achieve KPI targets.
• Develop business growth through performance analysis.
• Organize and provide effective training and workshops.

Connaissances

Customer relations

Sales-driven

Results motivated

Excellent communication

Team leadership

Formation

Bachelor's degree in relevant field

Description du poste

WE ARE LOOKING FOR AN EXPERIENCED CONCESSION MANAGER TO LEAD OUR BEAUTIFUL DEPARTMENT STORES IN PARIS!

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
You will be an ambassador for GANNI. You will work within our beautifully curated department stores in Galeries Lafayette and Le Bon Maché.
The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community.

You will lead and support your teams to always deliver service that is seamless, efficient and dedicated to the client’s needs. You will be managing, motivating and leading your store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.

KEY RESPONSIBILITIES
STORE

• Achieve budgets and KPI targets set by the City Manager
• Analyze performance and take relevant actions on areas of improvement, in order to develop business growth
• Diligently following up on action plans put in place
• Aligning business priorities and action plans together with City Manager
• Setting daily, weekly and monthly expectations of store results and individual team performances and following up persistently
• Organize and provide effective training and workshops with the team using tools provided by City Manager and Training team
• Deliver Weekly and Monthly reporting to deadlines set by City Manager
• Planning store schedules productively, and following up regularly on salary spending

TEAM MANAGEMENT

• Leading by example the teams in store by following the GANNI standards and selling procedure
• Coaching, motivating, inspiring and challenging team in order to optimize performance
• Ensuring all team members are fully trained on collections, following the HUB academy guidelines and GANNI values
• Organizing monthly staff meetings
• Recruitment and onboarding of client advisors
• Applying disciplinary procedure in a timely manner, where necessary
• Ensuring GANNI HR policies and procedures are met at all times
• Ensuring grooming and behaviour of staff members are professional and inspirational at all times
• Execution of yearly PDP and appraisal discussions

OPERATIONAL

• Ensure storefront and BOH are presentable, organized and easy to navigate at all time
• Responsibility for weekly stocktake and shrinkage results
• Responsibility for all operational and commercial activities, including handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, and omnichannel procedures (fx. BOPIS, EA, BOSFS)
• Organization and implementation of in-store events together with the Marketing team and City Manager
• Ensure all VM guidelines are put in place and follow up regularly on standards with VM management
  

PROFESSIONAL QUALIFICATIONS

• Solid and proven management background with at least 2 years of Department store management and team-leading experience in luxury
• Strong customer relations and CRM experience.
• Experience working within a high-end retail brand
• Sales-driven, results motivated and goal-oriented
• Excellent communication skills
• Experience with leading, motivating and providing excellent sales training to staff members
• Excellent understanding of performance analysis to help drive the business
• Ability to work in a fast-paced environment
• Is fluent in French and proficient in English

PERSONAL QUALIFICATIONS

• Natural flair for interacting and communicating with people
• Highly organized, structured and service-minded
• Team player yet works well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• A consistently positive and open-minded attitude towards life and the people in it.

THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

DIVERSITY, EQUITY & INCLUSION
At GANNI, we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. We actively encourage applications from people of all backgrounds — regardless of gender identity, sexual orientation, ethnicity, racial identity, religious belief, disability status, or personal expression.

We believe that diversity drives creativity and innovation, and we are dedicated to building a team that reflects the world around us.

To support unbiased hiring, we kindly ask you not to include your photo, age, or marital status in your CV — we’re only interested in why you’re a great fit for the role.

BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your C

Department:

Lokation: Paris

Application deadline: 24 Aug 2025