Community & Memberships Manager (M/F)

ReliefWeb; Montreuil-sur-Mer; Hybride; EUR 43 000; Plein temps

Résumé du poste

A humanitarian organization is seeking a Community & Memberships Manager to lead the development and engagement strategies for its community. The role entails structuring the membership model, training teams, and deploying digital solutions to enhance community interactions. Successful candidates will have a Master’s degree and significant experience in community management, excellent communication skills, and a passion for humanitarian work. This position is based in Montreuil, with options for remote work.

Prestations

Gross annual salary of €43K over 13 months

22 RTT and 25 days of paid leave

AXA insurance, 100% covered

50% transportation coverage

Restaurant vouchers, 60% covered

Qualifications

• At least 6 years of professional experience in a similar position.
• Experience in Community Management, including new approaches design.
• Experience in membership development and training in community engagement.

Responsabilités

• Define and structure the community and membership model.
• Engage and train hulo teams on community activities.
• Deploy digital solutions to enhance community engagement.
• Design strategies for growth and retention in membership.
• Establish a culture of learning and knowledge sharing.

Connaissances

Excellent communication skills

Active listening

Strong interpersonal skills

Autonomous work style

Organised and adaptable

Motivated to contribute to hulo’s mission

Multi-language and multi-cultural experience

Formation

Master’s degree in Political Sciences, Business Administration, Project Management, or relevant field

Outils

MS Office

CRM tools

Digital tools for community engagement

Description du poste

Overview

France

Community & Memberships Manager (M/F) – Humanitarian Logistics Cooperative (Hulo)

Organization: Humanitarian Logistics Cooperative (Hulo)

Posting date: 1 Oct 2025 | Closing date: 1 Dec 2025

Role Details

Starting date and duration: from 03/11/2025 to 31/10/2026

Type of contract: Fixed term contract, 12 months

Localisation: Montreuil, France (with the possibility of working remotely from metropolitan France)

About The Role

The main objective of the Community and Membership Manager position within the hulo Cooperative is to structure, harmonise and deploy the new hulo community membership model and approach across all intervention areas. The role supports and aligns with the transformation programme to move from a “push” to a “pull” dynamic, ensuring activities are driven and designed by members.

Key Responsibilities

• Mission#1: Defining, Structuring and Embedding the Community and Membership Approach – Structure, harmonize, and facilitate the hulo community and membership approach by defining standards, promoting a shared culture, optimizing cross-functional processes, and improving the member experience.
• Mission#2: Engagement, Support and Training to hulo teams – Support and train hulo teams to effectively model and deploy community activities, strengthen skills, support actions, and develop tailored strategies to stimulate engagement.
• Mission#3: Data Insights and Digitalisation – Deploy digital solutions and harmonize practices to strengthen hulo's digital presence, optimize community engagement, and transform member interactions into added value.
• Mission#4: Community and Membership Futures – Design and implement strategies for growth, retention, and evolution of the hulo membership offering, tailored to different contexts and communities, in line with cooperative values.
• Mission#5: Continuous Improvement, Learning and Knowledge – Establish a culture of learning by promoting knowledge sharing, capitalizing on best practices, monitoring impact, and ensuring dissemination.

Your Profile

Education / Experience

• Master’s degree or equivalent Political Sciences, Business Administration, Project Management, international development or another relevant field.
• At least 6 years of professional experience in a similar position.
• Qualifications / certification in community and network management would be valuable.
• Significant experience in Community Management, including design and rollout of new approaches and ways of working.
• Proven experience in membership development / business development.
• Experience in training and coaching in community engagement, designing interventions and delivering in person and at a distance.
• Experience with digital solutions for community and membership engagement and management, including collaborative tools and platforms as well as CRMs.
• Experience in an international development / humanitarian organization OR not-for-profit would be an advantage but is not essential.

Specific Skills

• Excellent communication skills, comfortable adapting style to audience and context
• Active listening, ability to build consensus
• Strong interpersonal skills, multi-language and multi-cultural experience
• Autonomous work style and ability to work with distance teams
• Organised, adaptable, self-driven and proactive
• Motivated to contribute to hulo’s mission
• Knowledge of the international humanitarian sector is an advantage but not essential
• MS Office, CRM (or equivalent) tools, digital tools for community engagement
• Languages: English (essential) and French (recommended)

What Hulo Offers

• Full-time salaried position
• Based in Montreuil, France, with the possibility of remote work from metropolitan France
• French Law employment contract, 03/11/25 to 31/10/26
• “Cadre” status with an annual fixed salary based on 1600 hours per year
• Gross annual salary: €43K over 13 months
• 22 RTT and 25 days of paid leave per year
• AXA insurance, 100% covered by hulo
• Transportation home/office: 50% covered by hulo
• Restaurant vouchers: face value €8, 60% paid by hulo
• Specific conditions: sitting long periods, oral expression, screen work, telephone contacts

How to Apply

If you recognise yourself in this description, please send your CV (registered as CV_LASTNAME) and covering letter (registered as LM_LASTNAME) by EMAIL ONLY to [e-mail] with JO_hulo_038_CMM in the subject line.

Applications containing CVs only will not be considered. Hulo reserves the right to close recruitment before the closing date of the advertisement.

Job Details

Country: France

City: Montreuil