Communications Operator l/ll

Jefferson, Jefferson County, Wisconsin; Auvergne-Rhône-Alpes; On-site; EUR 31,000 - 39,000; Full time

Job summary

Jefferson County Sheriff's Office in Wisconsin is seeking two full-time Communications Operator L/LL to join our 24/7 dispatch center. The role handles emergency and non-emergency calls, prioritizes situations, and dispatches appropriate responders.

A required Communications Operator test will be administered on-site. Qualified applicants have a high school diploma or equivalent and at least one year of work experience, or an education/experience combination.

Qualifications

• High School Diploma or equivalent.
• One-year work experience.
• Or equivalent combination of education and experience.
• A Communications Operator test is required.

Responsibilities

• Receive emergency and non-emergency calls, prioritize situations, advise callers, and dispatch assistance.
• Dispatch and communicate with law enforcement, fire, EMS, and other agencies using multi-line telephone and radio systems.
• Document requests for service in a CAD system and update records in local, state and national databases.
• Operate and maintain the digital audio recording system and test radio/paging equipment.

Skills

Multitasking

Teamwork

Communication

Education

High School Diploma or equivalent

Tools

CAD system

Radio communication systems

Job description

Job Description For Communications Operator L/ll

Position Announcement

PDF Position Announcement

Position Information

PDF Job Description

Job Title:

Communications Operator l/ll

Full-time/Part-time

Full-Time

Wage And Salary

$24.91 - $32.38 per hour

Application Review Will Begin

October 7, 2026

Application Deadline

Open Until Filled

Job Description

ABOUT THE JEFFERSON COUNTY SHERIFF’S OFFICE

Jefferson County Sheriff’s Office promotes a criminal justice system that balances the protection of life, liberty, and property of the community with the rights and privileges of the individual, and to make choices that are consistent with the pursuit to fashion a credible, professional law enforcement agency, engraving the mark of excellence upon all acts and decision.

What You Will Do

As a Communications Operator you will receive emergency and non-emergency calls, prioritize situation, advise callers, and dispatch assistance. We are looking to fill two vacant full-time positions. Experience dispatching with a Law Enforcement agency is preferred but not required.

A Communications Operator test is required and will be administered at the Jefferson County Sheriff’s Office.

We operate on a 24/7 365-day schedule.

Communication Operators Work

5 days on, 2 days off

5 days on, 3 days off

We Run 3 Shifts Every Day

1st shift: 7am 3pm

2nd shift: 3pm-11pm

3rd shift: 11pm-7am

Some weekend/holiday shifts are required.

Some Essential Responsibilities

You will be successful in this role by completing the following tasks and responsibilities:

• Ability to multi-task and work in a team environment
• Receives, assesses, and acts on 9-1-1 and non-emergency calls.
• Dispatches and communicates with law enforcement, fire, emergency medical services, and other necessary agencies using multi-line telephone and multi-channel radio systems.
• Documents all requests for service in a computer aided dispatch (CAD) system.
• Interprets incoming messages from state and nationwide linked computer system and acts.
• Updates records in local, state and nationwide databases as required.
• Accesses local and state database systems, in-house records and works with other agencies to verify and/or provide information as requested by law enforcement.
• Responds to court notifications and processes requests.
• Manages digital audio recording system and maintains reference library of recordings.
• Tests radio, paging and outdoor warning sirens.

Qualifications

Requirements:

• High School Diploma or equivalent.
• One-year work experience.
• Or equivalent combination of education and experience.

Preferred Requirements

• One to two years of experience dispatching with a Law Enforcement agency, relevant training / or associates degree, or equivalent combination of education and experience.