Commercial Contract Services Manager, NA/GISV

Iron Mountain; Caen; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading storage and information management company in France is seeking a Commercial Contract Services Manager to guide a team in providing contractual support to Sales. You will manage the division's performance and lead strategic initiatives within a collaborative environment. The ideal candidate should have extensive experience in contract management and leadership skills.

Prestations

Competitive total rewards

Opportunities for personal growth

Flexible work environment

Qualifications

• Mandatory fluency in English; preferred fluency in other languages.
• Minimum of 7+ years of experience in contracts management.
• At least 3+ years of direct people management experience.

Responsabilités

• Lead, mentor, and develop a high-performing team.
• Oversee contract drafting and negotiation processes.
• Analyze team performance and key metrics.

Connaissances

Leadership

Communication

Contract negotiation

Analytical thinking

Project management

Formation

Bachelor’s degree in Business, Law, or related field

Outils

Salesforce.com

Google Suite

Microsoft Office

Description du poste

Overview

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Description:

Reporting to the North America DOC Director, the Commercial Contract Services Manager (NA/GISV) is a critical leadership role responsible for guiding and developing the team that provides contractual support to the Sales organization as outlined by the Operating Procedure and in alignment with Legal Department guidelines. You will lead a team of Contracts Generalists, Specialists, and Experts, fostering a culture of excellence, partnership, and continuous improvement. This role is responsible for the overall performance and operational efficiency of the commercial contracts function supporting NA and GISV, acting as a key advisor to Sales leadership and ensuring the team effectively manages risk while accelerating deal velocity.

Responsibilities

• Leadership & Mentorship

  Lead, mentor, and develop a high-performing team of contracts professionals at all levels (Generalist, Specialist, Expert), driving performance through effective coaching and targeted career development.

• Spearhead the talent lifecycle

  Recruiting, hiring, and onboarding new members to build a scalable and expert organization.

• Workload management & SLAs

  Manage team workload, set clear performance expectations, and ensure the consistent achievement of departmental Service Level Agreements (SLAs).

• Team culture

  Foster a collaborative and engaging team environment that encourages knowledge sharing and professional growth.

Operational & Contractual Excellence

• Contract drafting & negotiation

  Oversee the contract drafting and negotiation process for the commercial sales organization, ensuring quality, accuracy, and compliance across all agreements.

• Escalation & guidance

  Act as the primary escalation point for the most complex contractual and commercial issues, providing expert guidance to both the team and the Sales organization, working with Legal/Operations/Risk/Compliance.

• Continuous improvement

  Drive the continuous improvement of contract templates, processes, and policies to increase efficiency and reduce friction in the sales cycle.

• Metrics & reporting

  Analyze team performance and key metrics to identify trends, forecast needs, and report on the effectiveness of the contracts function to senior leadership.

Strategic Partnership & Collaboration

• Deal structuring & risk

  Serve as a trusted partner to Sales leadership, providing strategic advice on deal structuring, negotiation tactics, and contractual risk.

• Cross-functional relationships

  Build and maintain strong, collaborative relationships with key cross-functional partners, including Legal, Finance, and Operations, to facilitate seamless end-to-end deal execution.

• Strategic participation

  Represent the contracts function in cross-departmental meetings and strategic initiatives, ensuring the team's perspective is considered in broader business decisions.

Qualifications

• Language Proficiency

  Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication

• Education/Experience

  Bachelor’s degree in Business, Law, or a related field, with a minimum of 7+ years of progressive experience in contracts management, or a related field. Requires at least 3+ years of direct people management experience.

• Industry Experience

  Prior experience directly supporting a commercial Sales team in a contractual capacity, preferably in a services or high-tech based industry, with a strong ability to understand sales processes and adhere to internal procedures.

• Leadership & Team Development

  Proven ability to lead, coach, and develop a team of professionals with varying levels of experience, with a strong track record of building high-performing teams.

• Expert Contractual Acumen

  Mastery of drafting, reviewing, and negotiating a wide range of complex commercial agreements (e.g., SaaS, Professional Services, Partnerships) and a deep understanding of associated risks and legal implications.

• Strategic & Analytical Thinking

  A strategic thinker with the ability to analyze complex situations, make data-driven decisions, and implement effective operational improvements.

• Communication & Influence

  Exceptional communication and interpersonal skills, with the proven ability to influence and build credibility with senior leadership and cross-functional partners.

• Program & Project Management

  Proven experience leading projects from conception to completion, managing stakeholders and timelines effectively.

• Technical Proficiency

  Expertise with CRM (Salesforce.com is highly preferred) and Contract Lifecycle Management (CLM) systems. Proficiency in Google Suite and Microsoft Office.

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0091382