Cold Chain Warehouse Manager

JD.COM; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

JD.COM is seeking an experienced Cold Chain Warehouse Manager in Paris to oversee end-to-end operations for temperature-controlled storage and distribution. You will lead inbound, storage, picking, and outbound activities, ensuring strict temperature control, safety, and regulatory compliance.

You will manage teams, monitor KPIs, implement improvements, and coordinate with Quality, EHS, and Logistics to resolve cross-functional issues.

Qualifications

• 3–5 years of warehouse management experience, including cold chain operations.
• Experience managing a large warehouse and multiple functions.
• Knowledge of cold chain operations, temperature monitoring, inventory control, and quality/safety requirements.
• Familiarity with HACCP, GDP/pharma cold chain standards depending on sector.
• Experience handling temperature deviations, quarantine, non-conformities, and emergencies.
• Strong leadership, analytics, risk management, problem-solving, and cross-functional teamwork.
• Working proficiency in English for day-to-day business communication.

Responsabilités

• Oversee overall operation of the cold chain warehouse, ensuring safety, regulatory compliance, efficiency, and temperature control.
• Lead warehouse teams and supervisors across inbound, storage, inventory, picking, and outbound operations.
• Ensure proper receiving, handling, storage, picking, and dispatch within required temperature ranges.
• Monitor temperature-control systems, alarms, records, and take prompt action on deviations.
• Ensure traceability, manage excursions, damaged goods, non-conformities, quarantine stock, and other exceptions.
• Manage workforce planning, shift scheduling, training, and performance management.
• Monitor KPIs: inventory accuracy, productivity, quality, safety, temperature compliance, service level, cost; drive continuous improvement.
• Identify risks and coordinate responses to incidents, equipment failures, deviations, and emergencies.
• Collaborate with Transportation, Quality, QI/EHS, Supply Chain, Maintenance and others to resolve cross-functional issues.
• Continuously improve warehouse layout, cold-storage capacity, processes, resource allocation, and standardized practices.

Connaissances

Team leadership

Data analysis

Risk management

Cross-functional coordination

English proficiency

Description du poste

• Oversee the overall operation of the cold chain warehouse, ensuring safety, regulatory compliance, operational efficiency, and uninterrupted temperature control.
• Lead warehouse operational teams and supervisors, coordinating activities across inbound, temperature-controlled storage, inventory management, order preparation, and outbound operations.
• Ensure products are received, handled, stored, picked, and dispatched within the required temperature ranges and in accordance with internal procedures and applicable regulations.
• Monitor temperature-control systems, cold rooms, refrigerated equipment, alarms, and temperature records, and ensure prompt action in the event of any deviation.
• Ensure full traceability of products and manage temperature excursions, damaged goods, non-conformities, quarantine stock, and other operational exceptions.
• Manage workforce planning, shift scheduling, employee training, team development, and performance management.
• Monitor key warehouse KPIs, including inventory accuracy, productivity, quality, safety, temperature compliance, service level, and cost, and drive continuous improvement.
• Identify operational, quality, and safety risks and coordinate the response to incidents, equipment failures, temperature deviations, and emergency situations.
• Work closely with Transportation, Quality, QI/EHS, Supply Chain, Maintenance, and other departments to resolve cross-functional operational issues.
• Continuously improve warehouse layout, cold-storage capacity, operational processes, resource allocation, and standardised working practices.

About You

• 3–5 years of warehouse management experience, including hands-on experience in cold chain or temperature-controlled warehouse operations.
• Proven experience managing a large warehouse, operational teams, and multiple warehouse functions.
• Good knowledge of cold chain operations, temperature monitoring, product traceability, inventory control, and quality and safety requirements.
• Familiarity with applicable cold chain standards and regulations, such as HACCP and food safety requirements and/or GDP requirements for pharmaceutical products, depending on the business sector.
• Experience managing temperature deviations, product quarantine, non-conformities, and emergency situations.
• Strong capabilities in team leadership, data analysis, risk management, problem-solving, and cross-functional coordination.
• Working proficiency in English for day-to-day business communication.